energy helpline and british gas

alang_2

Took Martin's advice and used the energyhelpline website to do a gas electricity comparison.Decided to go with british gas websaver 8.
Filled out the form, got a confirmation back with a ref no from energyhelpline, nice and easy and they were giving £60 cashback as well.

Their email said I should hear within a few weeks and changeover 4-5 weeks.
Any problems and they said to get in touch with BG direct.

This was on the 21st August waited till 18th Sep nothing heard, so contacted Bg through their website pasting the energy helpline email with the ref no and all the details.

Got to give BG their due replied sunday morning, but according to them they say they have no record of my application and nothing from energyhelpline.
They then go on about comparison sites not always being the best place to use ( well they would wouldn't they) and then say to go direct to them and use their new websaver 9.

Which of course is not as good a deal as the websaver 8.
really p****d off with energyhelpline and/or BG somebody cocked it up that's for sure.No cashback no switchover and now I have to start over again, don't think I will be taking martin's advice about energyhelpline anytime soon.

Premier_2

Have you contacted energyhelpline to obtain their side of the story?

alang_2

I sent an email to energy helpline , pasting the british gas reply.
So far have not heard from them.

WNBRich

Funnily enough I had exactly the same problem with BG and Energyhelpline. I rang BG this week to enquire about the progress of my application to change to Websaver 8, (which was submitted on 19th August) only to be told that Energyhelpline had tried to put me on a tariff that was not available. When I asked BG why no-one had contacted me to tell me that there was a problem, they had the cheek to say that the Websaver tariff was being operated at a loss and BG have made a policy decision not to be pro-active in informing customers about such problems. In the light of Alang's experience, I am gettting the feeling that BG are being a little deceitful by leaving customers in the dark for almost 3 months, and advertising a product that is not available. I will not be using Energyhelpline or BG if I can help it in future!

Gerrard_8_lfc

I doubt WS8 was running at a loss as business does not work that way. It sounds like some form of communication breakdown between energyhelpline and BG. I know many people that are on websaver 8.

How can BG be deceitful if your not there customers as you describe. :S

Plushchris

Not sure when Websaver 8 stopped and 9 started but my guess is the applications were put through to WS8 but during the time it takes to switch over WS9 came along (at slightly higher prices) so they stopped the switch from going through, waited for you to call and put you on WS9