Help! Paypal lost my money!

pmduk

Good luck, it's nice to hear of someone having a positive experience of Santander.

Olipro

desperate_dave wrote: »

By the way, I'm not in the habit of blaming others for my mistakes, and the title for this thread is perhaps a bit strong (I was a bit peeved yesterday morning!). Yes it is my fault, but one assumes that measures are in place to stop silly mistakes like this from happening!

The answer there is a resounding no... banks generally try to assign account numbers so that digit transpositions fail, however, that doesn't mean it will fail in every case.

The bottom line is that there is no check digit used in domestic account numbers, if you screw it up, it's a roll of the dice as to whether it'll be accepted or returned.

fishingcinema

masonic wrote: »

This is referring the situation where the bank details that were provided were incomplete or not valid. In this case the money was transferred correctly to the account specified. It just happened that it wasn't the account the OP intended. There is nothing Paypal can do in this situation - they followed the OP's instructions and the transfer was completed without issue. It is not within their power to go and raid peoples bank accounts, not even people who owe them money.

Appreciate what you are syaing that.

It is not within their power to go and raid peoples bank accounts, not even people who owe them.

But going through there terms and conditions nowhere dose it state what happens in circimstances like these and i am sure that the op is not the only one that has done this so surely they have dealt with something like this before, also the fact that the op rang and was told not to worry it would be returned to there account then 13 weeks later for them to just turn round and say its not tracable is just wrong.

Just seems to me like another case of paypal well were not making anything out of it so your problem and like i said in a previous post they will tell you what you want to hear to get you off the phone.

Anyway looks like the op is going to hopefuly get help from there bank now, fingers crossed they get it sorted soon

mjm3346

desperate_dave wrote: »

but one assumes that measures are in place to stop silly mistakes like this from happening!

There are, it's a verified account and only a few pence are at risk if the wrong account details have been given, that is the only way they would know if your account details were wrong.

masonic

fishingcinema wrote: »

But going through there terms and conditions nowhere dose it state what happens in circimstances like these and i am sure that the op is not the only one that has done this so surely they have dealt with something like this before, also the fact that the op rang and was told not to worry it would be returned to there account then 13 weeks later for them to just turn round and say its not tracable is just wrong.

The person in the call centre probably reads that bit of their script often and it is probably true most of the time. Getting it wrong once in a while is an acceptable loss just as long as a company can save money by not having to adequately train staff and acquaint them with complex issues. It's a problem shared with most businesses these days.