Trying to download Active X, but can't...?

hieveryone

Hi all,

I am trying to access Egg Money Manager and First Direct Internet Banking Plus, but my internet explorer will not download the Active X whatsoever, no matter what settings I change.

I have a brand new laptop running Windows 7 and Internet Explorer 8.

Thanks

hieveryone

Bump - anyone at all?

aerostar

Try

in IE goto Tools

Internet Options

Then security Tab

Then Custom

and check these settings

Under ActiveX ensure the following are set to enabled

Run ActiveX and plug-ins – Enabled
Download Signed ActiveX Control – Enabled
Script ActiveX controls marked as safe for scripting – Enabled

Set the following to “Prompt”

Download unsigned ActiveX Control – Prompt
Initialize and script ActiveX controls not mark as safe – Prompt

3. Click OK and Apply and OK. Restart the browser.

Without knowing what you have changed already it may not work.

aliEnRIK

What happens when you try?

Tried firefox if you need to get on quickly?

hieveryone

aerostar, have changed all settings to what you advise, and still not working. When I try to log onto Egg Money Manager, it asks me to download a digital safe or password vault thing, it then brings up a box saying do I want to give permission, to which I click yes, then it just does nothing. Similar to First Direct.

alienrik, I have never used Firefox - would this be a better option?

aliEnRIK

I use firefox all the time in place of IE

poppy10_2

aliEnRIK wrote: »

Tried firefox if you need to get on quickly?

Egg Money Manager and Internet Banking Plus are IE-only, they don't work with firefox.

hieveryone

poppy10 wrote: »

Egg Money Manager and Internet Banking Plus are IE-only, they don't work with firefox.

Discovered that after I downloaded Firefox lol

Still cannot access either in Internet Explorer....

hieveryone

This is really starting to annoy me! I have downloaded every available update, changed every setting according to some Google searches etc, and Active X control for egg.com and first direct is still not working for me??

Richie-from-the-Boro

Is your Win7 64bit ?

You have two versions of IE8 on your install, are you are using the 64 bit version. What happens if you try the 32 bit version of IE8 ?

hieveryone

Richie-from-the-Boro wrote: »

Is your Win7 64bit ?

You have two versions of IE8 on your install, are you are using the 64 bit version. What happens if you try the 32 bit version of IE8 ?

You hit the nail on the head - I emailed Egg and they themselves wrote back to say that they have identified a problem with Windows 7 64-bit Internet Explorer and gave me instructions to open the 32-bit. This worked and I can now view my bank accounts again - thank goodness!