NTL 30 Day Moneyback - experiences?

wdywukwdywuk Forumite
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Has anyone taken advantage of NTL's 30day moneyback scheme for new installations/upgrades?

I've just got them, and with the price rices am thinking wsa it worth it?

Are you not tied into a 12 month contract?

Also, if you phone up and say you want to cancel will they offer you a "retentions" style discount?

I don't actually make that many calls, the "not-so FreeTV" was the big draw as we don't get freeview and I did not want to go to $ky.


  • The terms couldnt be clearer.

    "We're so confident that you'll be happy with your new ntl service(s), we're offering a money back guarantee. If you're in any way dissatisfied and wish to cancel, you can call customer services within 30 days of installation and request a refund. We'll then credit your account with your first month's rental charges and any installation fees. All we'll charge you for are any calls made, movies, music, any pay-per-view or On Demand events ordered or any service upgrades after installation. 30 day money back guarantee only available to new ntl customers. This does not affect your statutory rights."
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