BT phone line down !!

in Phones & TV
26 replies 1.7K views
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  • Failing that, I hear a can, some string and a hamster in a wheel can work wonders! Heh.
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  • normanmarknormanmark Forumite
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    haha oh dear, comparing something that isnt a necessity as broadband to something like a doctors appt or a police issue is nothing but a stupid comparision.
  • Rhino666Rhino666 Forumite
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    Nomark strikes again.

    BT lines are required for emergency calls, alarms, etc, etc. Not everyone has the luxury of free bodily movement and a choice of communication mediums.

    Congratulations on a relatively coherent post this time though :-)
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  • Rhino666 wrote:
    Nomark strikes again.

    BT lines are required for emergency calls, alarms, etc, etc. Not everyone has the luxury of free bodily movement and a choice of communication mediums.

    Congratulations on a relatively coherent post this time though :-)

    you are actually being very silly. bt have systems and processes in place that prioritises work that requires immediate attention. if the pole outside your house had been snapped in two it would go into the highest category which is safety and the danger to the public of not reacting. your pole obviously didn't fit into this category.
    the next category would be lines like hospitals , police , doctors ...where again not prioritising it could lead to a situation where the general public could suffer .
    you then have the people who have been identified as being vulnerable without a telephone.
    then people who pay for a priority service .
    then you and 1000's of others
    why should you be given priority service? the timescale to remedy your problem by having a pole replaced was what i would have expected for a straightforward job ....if complications had been identified it could have been a great deal longer
  • A_Nice_EnglishmanA_Nice_Englishman Forumite
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    I have to agree with previous posters. BT seemed to have fixed the fault pretty quickly bearing in mind its nature and will pay compensation for loss of service in line with the contract the OP signed with them.

    As has also been pointed out, those relying on their phone line for their business do have the option of paying more for a faster response. All busineses should also have a business continuity plan so they can carry on in the event of an incident such as this.
  • normanmarknormanmark Forumite
    4.2K Posts
    Rhino666 wrote:
    Nomark strikes again.

    BT lines are required for emergency calls, alarms, etc, etc. Not everyone has the luxury of free bodily movement and a choice of communication mediums.

    Congratulations on a relatively coherent post this time though :-)

    for which them lines have priority care on them anyway & get fixed within a certain hour period by engineers. It's fair to say that you have unrealistic expectations of BT. Unless you're someone of importance with priority care that you're not informing us about?

    You understood my last post so it was coherent enough. :rolleyes:
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