Dimplex heaters fault

nrsql

I have 3 3kw Dimplex automatic electric heaters in a flat and after 16 months they are all failing. The electrician says the problem is with the thermostat. The previous ones were going strong after 10 years.

Anyone know if this is a common fault? They are
DXPLX3000TI
Dimplex 3000w PLX Panel Heater c/w 24 Hour Timer

muckybutt

Panel heaters are pants at the best of times, even makes like Dimplex fail all to regularly, a lot of the time a loose connection inside the heater will prematurely fail the heater due to the connection failing.

There was another similar problem mentioned on here the other day again a Dimplex.

nrsql

All 3 are defective, although they have a power supply light on, timers are off, working manually.
They heat up and go off after a time & will then come on after a time.

Seems odd that all 3 will have te same fault within a short space of time after a year.

Swipe

nrsql wrote: »

All 3 are defective, although they have a power supply light on, timers are off, working manually.
They heat up and go off after a time & will then come on after a time.

Seems odd that all 3 will have te same fault within a short space of time after a year.

I'd contact Dimplex. Although they are out of warranty you still have rights, especially when all three have failed with the same fault.

muckybutt

Can you adjust the thermostat when the heaters are on ? if so can you hear it clicking on and off ? if thats the case then the stat sounds as if its working ok, however inside the heater there is an overheat stat. If the heater gets too hot then this second safety stat kicks in.

baldelectrician

I install the occasional Dimplex heater.

I have always understood that Dimplex have a 2 year guarantee.

Contact the manufacturer directly

wealdroam

As Baldelectrician says...

baldelectrician wrote: »

I have always understood that Dimplex have a 2 year guarantee.

From your/their instruction leaflet...

After Sales Service
Your product is guaranteed for two years from the date of
purchase.
Within this period, we undertake to repair or exchange this
product free of charge provided it has been installed and
operated in accordance with these instructions.
Your rights under this guarantee are additional to your statutory
rights, which in turn are not affected by this guarantee.
Should you require after sales service you should contact
our customer services help desk on 0870 727 0101. It would
assist us if you can quote the model number, series, date of
purchase, and nature of the fault at the time of your call. The
customer services help desk will also be able to advise you
should you need to purchase any spares.
Please do not return a faulty product to us in the first instance
as this may result in loss or damage and delay in providing
you with a satisfactory service.
Please retain your receipt as proof of purchase.

Saynoto0870 will find cheaper telephone numbers...

01489 773000 Switchboard - ask for Dimplex storage heater services
Also 01489 773126