BARCLAYS mistake cost us 5.000 pounds!!!!

Alessandra_2

After 1 year looking for a house to buy, we found the perfect one. Made an offer after 1st viewing then called Barclays Morgage guy to book the survey (essential to take the property out of the market). Our Barclays guy was on holiday: it took Barclays 2 weeks to arrange a survey. In the meantime there were (apparently) 2 new offers on the house (10.000 higher then ours). We had to add 5.000 pounds to the initial offer (accepted by the seller on paper) to not loose the house. We are now trying to get back at least our 500 pound fee for the survey but Barclays doesn't even admit their mistake. They offer us a bowl of food.....Really? We are now thinking to take more action against them. Any suggestions?

Many thanks

A

sinbad182

There were offers 10,000 higher than yours, but they accepted just 5,000 extra from you? Are you sure you havent been played?

G_M

I'm afraid that is market forces at work (or perhaps as sinbad suggests, it's a game of poker).

Either way not much you can do. Until Exchange of Contracts no property sale in England/Wales is guaranteed.

ILGPink

when your offer was accepted did the vendor not agree to take off the market? usualy you make an offer based on the fact they will remove the house of the open market (Sold subject to contract ect). sounds a bit fishy 2b honest if they had indeed recieved a higher offer why did they not go with that.

Cant really help with the whole Barclays side of things; but from what I remeber when we bought our house it took atleast 3weeks before the bank actualy came out to do valuation. Most banks drag the process out from what I was advised be friends ect who have mortgages hth

Doozergirl

There is more than one mortgage company.

If Barclays werne't moving quick enough for you, there were plenty of others to choose from. In fact even a different branch of Barclays would have had a mortgage advisor! If you aren't getting the service you want, move on.

There's nothing to say that a higher offer wouldn't have been received even if your mortgage man wasn't on holiday. It sounds like it was you waiting that caused any delay more than the fact that the poor guy took a holiday. You had the choice to wait, or not.

PasturesNew

2 weeks to arrange a survey, imho, isn't that long a delay at all.

betmunch

You have been caught out by a crafty Estate Agent who has just got an extra 5K out of you for their Vendor, the person they work for.

If you were not happy paying an extra 5 grand you shouldnt have offered it when they came back to you asking for more

brit1234

sinbad182 wrote: »

There were offers 10,000 higher than yours, but they accepted just 5,000 extra from you? Are you sure you havent been played?

Reckon they have been played. Not Barclays fault for sure, after all its a falling market with little buyers let alone completion.

loracan1

If you'd had the house surveyed wouldn't they still be able to accept another offer? If so inclined?

agrawaldeepak

Just to let you know, if u don't

5.000 means 5
10.000 means 10

I am sure you wanted to type 5,000 and 10,000

'.' and ',' have different meanings

Eric1

Alessandra wrote: »

After 1 year looking for a house to buy, we found the perfect one. Made an offer after 1st viewing then called Barclays Morgage guy to book the survey (essential to take the property out of the market). Our Barclays guy was on holiday: it took Barclays 2 weeks to arrange a survey. In the meantime there were (apparently) 2 new offers on the house (10.000 higher then ours). We had to add 5.000 pounds to the initial offer (accepted by the seller on paper) to not loose the house. We are now trying to get back at least our 500 pound fee for the survey but Barclays doesn't even admit their mistake. They offer us a bowl of food.....Really? We are now thinking to take more action against them. Any suggestions?

Many thanks

A

I'm afraid you are not entitled to get money from Barclays only because you asked them to give you a loan. It is their money. They may choose to lend it to you, but only if their valuation agrees with your own valuation, which has jumped by 5,000 pounds in just 2 weeks.