Credit Card silence on overpaid balance

MrBoz51

I reached the fortunate position of being able to access funds to enable me to be debt free (sadly excluding the mortgage). I repaid a credit card in full via internet banking but in my haste then accidentally sent them £13800 intende for another creditor.
This only came to light when the "other" creditor contacted me. The "lucky" recipient of the £13+K would have kept the overpayment! So far I have made several 'phone calls which treat me as if it is the first time I have contacted them on each call and 6 letters but am no clearer to getting the money returned. The "other" creditor is, with reason, beginning to doubt my story and will reintroduce credit charges.
Any advice? Will try anything in desperation.

[Deleted User]

will the other creditor accept payment using the overpaid cc?

Consumerist

I don't quite follow what has happened here.

Your post suggests you paid £13,800 to your credit card. Surely, the "lucky recipient" is your credit-card account in which case it will show as a credit balance on your account. If I have misunderstood and the money has been paid to another bank then you should start the formal complaints procedure in writing with both banks. If you are not satisfied with the banks' responses then you can refer your complaint to the Financial Ombudsman Service to resolve. You must go through the banks' own complaints procedures before you can refer it to the FOS.

It is probable, however, that the banks will take your complaint seriously once you start their formal complaints procedure.