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John Lewis - great customer service
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martynelmy wrote: »Beware of JL's small print!
I found an Indesit IDC75 tumble dryer on-line at Sainsbury for £179.99 including delivery with 12 months labour and 60 months parts guarantee. On the JL site it was £199 with their 2 year warranty, so I called them and told them about the Sainsbury offer, the nice Scots lady on the phone thought it should be no problem to price match, so I went ahead and ordered from them.
4 days later I received an email to say they could not price match becasue Sainsbury's was only 1 year warranty. I discussed this over the phone but they would not budge, so I cancelled and ordered from Sainsbury on Friday, they have delivered today - SUNDAY.
Most people including me thought JL offered to 'price match' not 'package match'. They have sadly gone done in my estimation!
Web prices are matched as a package. In store is matched as a price. The economy would make matching web prices as they are infeasible.0
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