*My* future is Orange!

Queenie

:j :j :j Yay for Orange!!!!! :T :T :T

At one point this evening this may well have ended up on the vent board (and I would have been eating my words from a few short days ago! )

Today, got my contract bill and it was more than DOUBLE the usual amount

1821hrs: called CS/billing to query ... tum-te-tum-te-tum-te-tum
1858hrs: Gagging for fresh air, gave phone to d11yo/d12yo to *hold* for me
1917hr: "Ahmed" takes my call - queried bill - can't hear Ahmed, ask him to speak up - he claims bad line - ask question 2nd time - he waffles carp non relevance - ask again and politely request he doesn't interupt/try to 2nd guess my query!
1920hrs: Make FIFTH attempt at asking civil question
1921hrs: Ahmed cuts me off!!!
:mad: :mad: :mad:
Redail - select "Terminate contract" option ... enter "David" within 50 secs (poor soul!)
Queenie begins monologue explaining not being aggressive but assertive through gritted teeth and at end of tether, hefty unexpected bill, hormonal, earache, how *dare* "Ahmen" cut me off/rudely interrupt, sorry for unburdening - please call me back in 10mins when I have had time for a deep breath and I will be more logical and articulate. Harumph!!!!!!!!!
Mr Orange: Queenie, I will call you back in FIVE minutes and I'm sure we can sort this out.
Q: k

Now, I do confess, that while I was taking my "five minute breather" I was reading Martin's article in "Moneywise" (which came free today - cheers Mr Lewis ) and his initial paragraph stating: "... strongly recommend readers who are coming close to the end of their mobile contract to call their supplier and tell them that they want a better deal and a top-end new phone - or they'll leave" ... I was forearmed!!
He phoned back within 5 mins (wow!) I took the opportunity to apologise for unburdening myself to him as I appreciate it wasn't his fault, but thanked him for being patient and letting me get that off my chest (feeling like a right numpty and very ) I could now address the issues on a more businesslike footing.

What a star!!! He chatted to me for almost half an hour (their expense!) and even though I asked for NOTHING ... ( actually, didn't get that far!!!!) not only is he reimbursing me the additional charges of this month; he's crediting the same for the forthcoming month.
He's amended my contract (which in truth, will cost me £5 per month extra, BUT, it gives me 2 1/4 time more talk time; unlimited texts AND I get my broadband thrown in too :j :j :T :T :j :j
Thus ultimately, I am now being reimbursed a wodge of dosh for two months, plus an overall saving of ... £23 pcm ( plus new phone and wireless router) :j :j

I'm well impressed with Mr Orange - not so impressed with "Ahmed" but I do have the view that every cloud has a silver lining "Ahmed" did me a great service by hanging up

I'm sending a letter off tomorrow for a note to be put on his personel file for his patience, understanding of the situation, his handling of the situation and his integrity! Big up for Orange today!!! :T :T :T

jennarothen

i was with orange once and i told them i wanted to cancel my contract they sent me the puk number and said if i wsanted it as pay as you go do not use puk as i was going to a new supplier , i then rang them up to be told i had not cancelled contract and i had to pay another month. i had to pay bill and i never even used 1 minute of airtime i was really angry, i would never go back to orange. now with 02 and they are great

wrexhamandy

Hmmmm I had an "Ahmed" who was abrupt, rude and hung up on me after I'd been waiting in a queue for 45 mins at 10p per minute with TalkTalk the other month.

Wonder if it's the same guy?!?!:eek:

Queenie

jennarothen wrote:

i was with orange once and i told them i wanted to cancel my contract they sent me the puk number and said if i wsanted it as pay as you go do not use puk as i was going to a new supplier , i then rang them up to be told i had not cancelled contract and i had to pay another month. i had to pay bill and i never even used 1 minute of airtime i was really angry, i would never go back to orange. now with 02 and they are great

Don't even know what a puk number is or why you'd need one

I can certainly update my earlier post with a resounding :j :j Yay For Orange!! :j :j

Everything I was promised is now in place, up and running and I'm enjoying all their bounty and a very satisfied customer I am too

lolamancity

Queenie wrote:

Don't even know what a puk number is or why you'd need one

I can certainly update my earlier post with a resounding :j :j Yay For Orange!! :j :j

Everything I was promised is now in place, up and running and I'm enjoying all their bounty and a very satisfied customer I am too

I really dont want to pee on your chips, but RE: Free broadband - i used to pay for it when it was Wanadoo... then when i saw the free offer, i got my husband to change from O2 to Orange to get the offer (because he has a 30 quid contract and i dont) Anyway, ever since, i have barely been able to connect my broadband. Most of the time it doesnt connect...husband last night, spent over 2 hours on the phone to their helpline on hold... and gave up in the end... this happens on average 3 times a week to us. Even if it does connect, the line drops constantly (at a guess, 20 times in 2 hours) On the rare times we have got through to their helpline (after holding for over an hour every time) we get someone who can barely speak English telling us that engineers are working on it.... God knows how bad their technology is to cause engineers to be "working on it" every hour of every day of every week!

Their broadband is appallingly bad.. probably because its free

Queenie

lolamancity - I'm sorry to hear you are having such problems with it, that must be really frustrating!!!

However, you didn't "pee" on my "chips" because I'm not experiencing the issues you have described On the occasions I have needed to call the help line (due to my lack of techie knowledge) I have never had to wait over 1 hour each time

Maybe I'm just blessed I know I feel that way with all the good fortune coming my way in recent times

BusinessStudent

God Bless Ahem...I think the poor soul needs help!

Lyndsey_2

I have the free orange broadband and have not had any problems except for an initial hiccup when setting it up...........

peddy

Nice to hear Queenie. I work for Orange and it's always nice when we receive praise for a job done well