Refund on multipack items?

lindos90

Ive got a small problem, not a high value issue, but not sure what my rights are..

I bought a pack of two items, Ive worn one, and came to wear the second but found it faulty (overlocking in the seams did not catch one side of the material)

I took both back to the shop, with my reciept, but was told that as one was not faulty (and I had worn it), that it was not possible to refund me, even though the other was unworn and faulty.

I suggested just swapping the faulty one with one from another multipack, but they said they couldnt split sets. I also suggested they just refund half the cost and I keep the one ive worn, still not possible. Due to the barcode they could not refund half the cost.

As I say, they are not high value items, but I was just surprised that they would not entertain a refund for one or both, even though I had a reciept, and they agreed one was faulty.

SaLoGo

You are being fobbed off! I would go back and ask to speak to the manager. Where was the item bought?

missymugwump

The two items are in effect one
If it is faulty you are entitled to a refund
You have to return the two original items in the packaging if you have it
Go back and tell them they are breaching Sale Of Goods Act

Good luck

nzmegs

As already said these two items have been sold as one unit, therefore as a pair they are BOTH faulty. faulty goods can be replaced or refunded, worn or not. YOu need to go back and talk about the sale of goods act. Store managers hate those words...

Valli

as has been said take them BOTH back and you are entitled to a refund. They SOLD it as a set - part of the set was faulty so THE SET is not fit for purpose (SoGA) and you are entitled to a full refund (and an apology for them not dealing with it properly in the first place IMHO).

lindos90

Thanks for replies, as everyone is of the same opinion, that makes me more confident that I should get my money back/replacement. I will go back and try and be more assertive.;)

Equaliser123

lindos90 wrote: »

Thanks for replies, as everyone is of the same opinion, that makes me more confident that I should get my money back/replacement. I will go back and try and be more assertive.;)

Agree with the above posts.

Please name the retailer.

mynameisdave

I expected this to be a case of complaining that they wouldn't refund one as you hadnt taken the other back. Surprised that the store is trying to come up with such a rubbish excuse for not refunding when you took back exactly what you bought!

+! Vote for naming the retailer

lindos90

It was from Peacocks:o.

Im embarased to say really, as I know sometimes people get slammed on this forum for this with comments like 'well what do you expect buying from a carp store like that' etc. So thats why I didnt really say to start with.

The point for me is that all shops in theory should have to follow the same laws. Just because I have to be careful with my money and buy from 'cheaper' shops, should not mean that I no not have the same rights as someone who can afford to shop at more expensive shops:o. The item saw obviously faulty, but it was the 'multipack' issue that seemed to throw them, and an issue I'd not come across before.

Mynameisdave..Yes, I took both items back, but when they refused to accept both back, thats when I suggested the other options, to keep the pair I had worn, as that seemed to be the sticking point.

Anyway, going back tomorrow, hoping to drag my OH too for moral support!

SaLoGo

It doesn't matter if you bought something from Poundland or Prada... the law is the same! Just because something is cheap doesn't mean you shouldn't get a refund/replacement if it's faulty.

I hope you get what you want tomorrow and an apology for being messed around in the first place!

unholyangel

While i wouldnt expect a £10 top to last as long as a £200 top......i still wouldnt expect it to be faulty from day 1.