My customer's rights ignored by online trader

Simone44

[FONT=&quot]In June I bought a child bike seat from Y Frame Discounts Ltd, which retails through Amazon.co.uk. After two uses the attachment broke and I emailed the seller through Amazon to have a replacement/repair. The seller insisted it was my fault as I had tried to detach the seat from the bike, which (unusually as all seat are transferable) is not remarked at in the instructions. I asked if they could send me a replacement as per guarantee. Amazon did some mediation but they couldn't help further as despite several emails, the seller didn't even want to recognise my right to a guarantee. Amazon has a guarantee too but it doesn't apply to items that become faulty after delivery. [/FONT]
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[FONT=&quot]My partner, who fitted it was not happy about the safety of the seat as it has no safety standards and required constant readjusting (which also contributed to the fault according to local bike shop owner), so we emailed again requesting a refund as the seller kept ignoring my customer rights. The seller didn't even reply. So I contacted Amazon again and they advised contacting the Office of Fair Trading and they said they would assist in any enquiry. The Office of Fair Trading suggested to write again but if the seller refused, I'd have to take them to the small claims court, which costs more than the product.[/FONT]
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[FONT=&quot]I can't believe the seller's attitude. If I bought the product at any retailer they would have at least repaired, replaced it or refunded the money if I was unhappy with a product that wasn't properly presented in its description.
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I'm stuck, any suggestions?
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Freddie_Snowbits

Is the seat faulty, if so, you are within 6 months and under the SOGA, it is the retailer who has to prove it is not.

Others in the parish more familiar with this will hop on shortly