new laptop to wireless connection help!

lulugirl

My daughters new laptop wont connect to my philips wireless router. I have a virgin cable box which connects to the phillips router. It can find it when it views all available networks but when I enter the security key it accepts it but then states windows was unable to connect to wlan_90c20c.

Please could someone help she cant use it with no internet. Ps its a samsung windows 7

steve1980

Funnily enough, this has just happened to me with my Sky router. My other halfs laptop and my iPhone could connect to the router with no problems, but my laptop couldn't.

Turns out the wireless was failing on it, had the replacement through this morning and all is working fine now.

lulugirl

Im not sure if that is the problem, Im really hoping someone on here will put me in the right direction. Must be something Im not doing or ticking a box!

penrhyn

Will the router connect to another computer wirelessly?

If not I suggest you turn off both the router and the modem.

Wait for a couple of minutes then power up the modem, when it completes its login in turn the router back on.
Then try connecting again, remember passwords are case sensitive.

If this feels you can always connect the laptop via an Ethernet cable from the router.

lulugirl

Hi Thanx I have tried all that but no change. The main computer is in my bedroom so was hoping to get the laptop wireless otherwise its going to be awkward for her to use & I have no other computer to add to the router