We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
IKEA- wrong part sent, advice please!
Lem08
Posts: 13 Forumite
Evening all
About a fortnight ago I bought a bed from IKEA. When I got home and unpacked it, you guessed it, there was a part that was broken (footboard).
I rang IKEA head office and they offered to send a replacement part out by post, they estimated 3-5 working days but it arrived today on the 6th working day. And it was the wrong part- they sent the headboard!
I am concerned that if I ask them to resend it they'll just send the wrong part out again. Short of going there myself with the offending part and getting them to swap it in front of me, what would you do?
About a fortnight ago I bought a bed from IKEA. When I got home and unpacked it, you guessed it, there was a part that was broken (footboard).
I rang IKEA head office and they offered to send a replacement part out by post, they estimated 3-5 working days but it arrived today on the 6th working day. And it was the wrong part- they sent the headboard!
I am concerned that if I ask them to resend it they'll just send the wrong part out again. Short of going there myself with the offending part and getting them to swap it in front of me, what would you do?
0
Comments
-
Probably not a bad idea if you are not too far from the store. At least that way you know its the right thing and you can check it for damage while you are still there.0
-
I'd be lugging it on the train and the tram, wonder if they'd refund my ticket?!0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.5K Banking & Borrowing
- 254.1K Reduce Debt & Boost Income
- 455K Spending & Discounts
- 246.6K Work, Benefits & Business
- 602.9K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards