We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Southern Electric overcharge of Tier 1 units
Possetjohn
Posts: 144 Forumite
in Energy
Hi All,
Not been on here for a while.
I am with Southern Electric for dual fuel, currently on the Go 2 Tariff with NSC paying monthly by direct debit. Last year they switched me from quarterly to half yearly paperless bills. At the beginning of September I had the second bill for the year and noticed they have charged me for more units at the tier 1 (higher unit price) over the year both for gas and electric than the 4572 and 900 units respectively it should have been.
After contacting them they confirmed the error and adjusted the account
I wasn't a huge amount of money but if its a computer glitch and they are doing it to many customers its a lot of money to them!
Suggest any of you who are SE customers check your bills
Not been on here for a while.
I am with Southern Electric for dual fuel, currently on the Go 2 Tariff with NSC paying monthly by direct debit. Last year they switched me from quarterly to half yearly paperless bills. At the beginning of September I had the second bill for the year and noticed they have charged me for more units at the tier 1 (higher unit price) over the year both for gas and electric than the 4572 and 900 units respectively it should have been.
After contacting them they confirmed the error and adjusted the account
I wasn't a huge amount of money but if its a computer glitch and they are doing it to many customers its a lot of money to them!
Suggest any of you who are SE customers check your bills
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.2K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards