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Parcel Monkey rejecting claim! Help please.
The_Guv.
Posts: 4 Newbie
Hi there,
I arranged the delivery of two packages through a company called Parcel Monkey, the items were expensive body parts (car!) and I paid for extra insurance on these goods.
One package went missing completely while the other was badly damaged and cost 2 hours labour at a bodyshop to repair (remove dents & creases).
They told me to expect a Form to be sent, which I never received... Chasing up they're now telling me that I'm outside of the allowed time to raise a claim therefore my claim is dismissed!
They only allow contact from online and do not give a contact telephone number.
What can I do?
Thank you!
I arranged the delivery of two packages through a company called Parcel Monkey, the items were expensive body parts (car!) and I paid for extra insurance on these goods.
One package went missing completely while the other was badly damaged and cost 2 hours labour at a bodyshop to repair (remove dents & creases).
They told me to expect a Form to be sent, which I never received... Chasing up they're now telling me that I'm outside of the allowed time to raise a claim therefore my claim is dismissed!
They only allow contact from online and do not give a contact telephone number.
What can I do?
Thank you!
0
Comments
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This is the Parcelmonkey rep
http://forums.moneysavingexpert.com/member.php?u=206179
before he was forced to open an account under the PM name so maybe PM him.
He also posts on this thread as the PM rep so maybe put your problem there and he may see it. Also a lot of others on this thread have had dealings with PM and may be able to help you.
https://forums.moneysavingexpert.com/discussion/20080470
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