British Gas Incompetence... Please help

zim_zimmer

Right, gonna try and make this as short as possible!!

We moved into our house just before christmas just gone and the previous owners had Electric and Gas with British Gas. We phoned them up to set a direct debit up to pay the bills and though everything was fine. We didn't take a meter reading when we first moved in which was our fault but this isn't the issue here. So we thought we'd set up this direct debit... next bill comes in... 'YOU OWE US MONEY', obviously not in those words but to that effect.

Phone them back up,

'We set up a direct debit with you... why haven't you taken the money'
'Oh sorry, this is a mistake on our part... we'll correct it'

Fine I thought, until we start getting letter 4 months down the line saying that we haven't paid our bill, please do so before action is taken. They had managed to set up the Direct Debit for the Electric account but not for the Gas... retards.

Back on the phone again (waiting for ages by the way on these calls)

'Why haven't you set the DD up, numerous times now we have phoned and told you'
'We are very sorry, we will do it for you'

Next we get a letter threatening that they will come and disconnect the gas if the bill isn't paid. That was it, back on the phone AGAIN to these incompetent people. Once again apologetic.

So we decided to switch company but found out we couldn't because we still had money outstanding. In the end we got a payment card and we are paying off the previous months bills (that we wouldn't have to be paying now if they had actually set up the DD in the first place).

To add more salt into the wound... we get a letter this week now saying that they are going to take us to court for not paying our bill. We had been paying it off on our payment card by this time!!

I really am fed up to the back teeth with BG, they have p**sed me and my girlfriend off no end with their incomptence and down right lack of customer service :mad:


What can I do?

I'm going to right them a letter but not really sure which would be the best way to construct it to get maximum effect... or who to send it to for that matter. It will no doubt get 'lost' if its just sent to BG themselves!!


Anyone encountered this or other British Gas horror?

Miss_Money

hello see my help! bg thread! they are the worst company i have ever dealt with in my life! ring up this number they will help you out no end they did me Energy watch...08459060708 good luck let us know how it goes.

smcaul

Ah, I love BG, only because I have sat here in front of me right at this very moment a nice big fat cheque for the sum of £225 as payment for the inconvienence of a missed engineer call - British Gas, don't you just love em ;o)