Prize holiday that isn't

Princess_Jane

Hello,

hope some can advise. My partner won a holiday to Germany from a local radio phone in which was advertised as being flights and hotel.
Now the details have been emailed through, it's a coach trip from London (we live in Newcastle) and a tent.

First thing we've ever won, but we're going to have to pass it up as it's next week and the cost of getting to London at short notice/camping equipment is too much.

Plus, we didn't enter to win a camping/coach trip!

We have complained to the radio station and wonder if Trading Standards should be informed as it doesn't seem fair that people are ringing in for a prize which is vastly different from that offered.

Failing that, would anyone like a coach holiday to Munich?

Jane

Princess_Jane

We did have a laugh about it in the end.

Honest.

(did I mention it's the only thing we've ever won?)

RadoJo

What did the radio station say when you complained? Were there Ts and Cs published anywhere that allowed for the substitution of an alternative prize?

4743hudsonj

I bet the exact prize was travel and accommodation but somewhere along the line some idiot missinterperated this. I assume the call was premium rate? If so you may have a stronger case than if it were a standard rate one.

TS may well take notice anyways but proof will help. Maybe its still available to listen to online?

Princess_Jane

RadoJo wrote: »

What did the radio station say when you complained? Were there Ts and Cs published anywhere that allowed for the substitution of an alternative prize?

They're "looking into it".

Haven't seen any T&C, tried to listen to the show again online but they don't have that facility.

Dave101t

maybe zomething vaz lorst in ze translation, yes?

Princess_Jane

wonder what the German is for "uncomfortable night's sleep followed by early flight home"?

Princess_Jane

4743hudsonj wrote: »

I bet the exact prize was travel and accommodation but somewhere along the line some idiot missinterperated this. I assume the call was premium rate? If so you may have a stronger case than if it were a standard rate one.

TS may well take notice anyways but proof will help. Maybe its still available to listen to online?

No, local rate call. It's a small local station for local people.

As stated they don't have a listen on line facility, probably due to having battery-powered internet.

fluffnutter

Princess_Jane wrote: »

No, local rate call. It's a small local station for local people.

As stated they don't have a listen on line facility, probably due to having battery-powered internet.

Christ alive! Where do you live? Royston Vasey?

Princess_Jane

fluffnutter wrote: »

Christ alive! Where do you live? Royston Vasey?

Not quite, but close to his home city.

We're in Newcastle.

Little_Miss_Winner

Hi

Which radio station was it? Just wondered if they had any printed T&C's online.

Have a look here if you wanted to take it further, or spk to the radop company and tell them that you are going to write to ASA. http://www.asa.org.uk/

Also..
The Institute of Sales Promotions [EMAIL="complaints@isp.org.uk"]complaints@isp.org.uk[/EMAIL] lay down the guidelines which comp organisors must follow. Friends on the compers board have all stated that they are very good at investigating dodgy comps & missing prizes.