How do i tackle mbna ?

NorthernLas

It is a good idea to write to them and tell them what you can afford to pay. Even if this does not cover any arrears.

If you are not using this account I think you tell them that you do not accept the interest rate increase and want to close the account.

There are useful letters on the national debtline website (ask creditor to accept reduced payments is one). You just need to state the facts and then see what they say. Even if they refuse, just keep paying what you can afford.

If you are being harrassed you can write and ask them to contact you in writing only. See national debtline factsheet http://www.nationaldebtline.co.uk/england_wales/factsheet.php?page=03_harassment

roberts516

I have not had anything in writing of Mbna informing me that they have passed the debt on, but this Aegis Company seem to be acting on their behalf or should I say harrassment. If they are a non Eu company I would have thought it would be illegal to pass on my details under the Data Protection Act. Anyway I have owed Mbna money since May having taken very bad advise of a DMC ! up until then I had no arrears or defaulted. I have done my letter and the cheque is written. I have asked them to reduce the interest and that all communication is in writing. I am at this moment a emotional wreak as my brother has been ill and now my father in hospital having tests for cancer also !So I cannot face phoning anyone as I just cry !! so would prefer it all in nwriting. So I have nothing to lose and going to post my letter and hopoe they accept my offer. I dont know what that was all about but any constructive advise would be helpful guys

roberts516

NorthernLas wrote: »

It is a good idea to write to them and tell them what you can afford to pay. Even if this does not cover any arrears.

If you are not using this account I think you tell them that you do not accept the interest rate increase and want to close the account.

There are useful letters on the national debtline website (ask creditor to accept reduced payments is one). You just need to state the facts and then see what they say. Even if they refuse, just keep paying what you can afford.

If you are being harrassed you can write and ask them to contact you in writing only. See national debtline factsheet http://www.nationaldebtline.co.uk/england_wales/factsheet.php?page=03_harassment

thanks for this advise will do asap

roni08

In regard to Aegis, I think you will find that they are an in-house DCA for MBNA, even thought they may be using a call centre from abroad. Like many companies, it's cheaper to use overseas call centres.

Back in 2009 Ageis were at the following address and telephone number

3, Shadwell Lane,
Leeds,
West Yorkshire
LS17 6DP

Tel: 0113 3458556

pepe2008

Any Creditor can use any Agency to act on their behalf. They are not 'passing the debt on' by doing this.
However, MBNA can be very good if you take the time to explain the situation....I said CAN, not ARE! They can also be gits!

I would ask for a Copy of the CCA ( if the a/c was opened pre April 2007) as they tended to use just the Application Form as the 'Agreement'. It could well be unenforceable. Worth a check.

By the way, to certain other posters, if you cannot at least make an attempt at posting something constructive for the OP, then take your squabbling elsewhere...CAG, for e.g?

pepe2008

mr.ton wrote: »

Refuse to answer security questions if they phone - works everytime.
Report them to the OFT & trading standards as well.

....and in the meantime you end up with a CCJ without even being able to defend it because you didnt have a clue what was going on.

motoko

If you are still receiving credit card bills from MBNA then its seems unlikely they have passed the debt onto someone else, as in this case you would no longer owe money to MBNA, its more likely they are just contracting this company to hassle you on their behalf. I'd agree regarding not answering security questions when they phone, this is not just to avoid to talking to them, but more importantly you have no way of knowing if the person calling is really from MBNA and could be compromising your security by answering these so called "security questions". The only thing to do about the phone calls is not answer them, and when you write to MBNA request that they stop phoning you and only deal with you in writing.

However that doesn't solve the problem of the original debt. I believe the appropriate course of action is to write to MBNA suggesting a sensible repayment plan to cover the arrears, plus continue to pay at least the minimum payment each month on top of that. You should provide details of your income and other expenses, to show that this is all you can afford to pay towards the arrears each month.

I don't think there is much chance of them stopping the interest on your account. However if they have put the interest up recently you have a month to refuse the increase, in this case the account would be "closed" so you couldn't borrow any more money from them, but you'd still be liable for what you owed them at the original rate. Also the credit card companies have all agreed they won't increase rates for people with debt problems, which should apply to you, so you could ask them to reduce it again (and backdate this to when they increased it) based on this. However this wouldn't apply if you were on a promotional rate and they have moved you onto their standard rate, as one of the conditions of the promotional rate would be that you pay the minimum payment on time each month.

For more details about interest rates increases see: http://www.moneysavingexpert.com/reclaim/credit-card-interest-rate-increases

mr.ton

pepe2008 wrote: »

....and in the meantime you end up with a CCJ without even being able to defend it because you didnt have a clue what was going on.

Have you not heard of the "set aside" process?

DGJsaver

pepe2008 wrote: »

....and in the meantime you end up with a CCJ without even being able to defend it because you didnt have a clue what was going on.

exactley !

roberts516

pepe2008 wrote: »

Any Creditor can use any Agency to act on their behalf. They are not 'passing the debt on' by doing this.
However, MBNA can be very good if you take the time to explain the situation....I said CAN, not ARE! They can also be gits!

I would ask for a Copy of the CCA ( if the a/c was opened pre April 2007) as they tended to use just the Application Form as the 'Agreement'. It could well be unenforceable. Worth a check.

By the way, to certain other posters, if you cannot at least make an attempt at posting something constructive for the OP, then take your squabbling elsewhere...CAG, for e.g?

Thank you for the advise . I have been with Mbna for a few years so will get a copy of the cca and check any paper work . I do know they increased the interest after May .After I contacted the DMC . I havent closed the account perhaps I should do that and send another letter requesting the cca and terminate my account ?