still waiting for item to arrive ,update again

Old_Git

I bid on something last week .The seller had no feedback ,the winner had 1 feedback (maybe the same person . The day after I was offered second chance bid .
I bought on Sunday the 5th ,Item was to be posted first class post .Seller has left feedback but nothing has arrived .
I have sent a message to the seller there reply was, hi i posted it on the 8/9 1st class. please let me know if you havent recieved by wednesday (7 days) and i will contact royal mail. thank you .
Assuming the item dosent arrive ,what is my next step

luvvlyjubbly

Hi.....it could be at your local sorting office as Posties don't always leave a card. Also do as seller says and get back in touch...it would be fair to allow a bit longer but after a reasonable time ask for a full refund....if the seller refuses or any problems, start a claim through Paypal.....this is just my opinion of what i would do.

Smit1970

Dealing with zero and single digit feedback people often has this result. That's what eBay feedback is for -- to check their past performance.

Do a Paypal *item not received* claim as soon as you can.

theonlywayisup

As per luvvlyjubbly, check your local delivery office and then get back to the seller.

They should refund you but as they are new they may not realise. You have 45 days from date of purchase to open a dispute in Paypal, so you can afford to give the seller one last chance.

macfly

Smit1970 wrote: »

Dealing with zero and single digit feedback people often has this result. That's what eBay feedback is for -- to check their past performance.

Do a Paypal *item not received* claim as soon as you can.

Whereas reliable sellers start with loads of feedback? Don't know about you, but I started with none.

Old_Git

got home today ,to find I had a message from the seller asking if it arrived .Nothing here yet .I know I have 45 days to make a claim but ,am I right in saying that I can only get a refund if the seller has money in there paypal account .

Old_Git

received a message today from the seller saying "I see the item has arrived can you leave feedback "
problem is nothing has arrived .
I opened a dispute with paypal but what should my next step be .
money value is £5 & £4 P&P .not the end of the world but nothing has arrived .As far as I know it was sent first class P&P .

martindow

Old_Git wrote: »

received a message today from the seller saying "I see the item has arrived can you leave feedback "
problem is nothing has arrived .
I opened a dispute with paypal but what should my next step be .
money value is £5 & £4 P&P .not the end of the world but nothing has arrived .As far as I know it was sent first class P&P .

Nonsense and bluster probably. They will be asked to prove delivery with online tracking. Ask them for a tracking number (normal 1st/2nd class doesn't have one of course) and see what happens. A number can be checked on the Royal Mail site. The onus is on the seller to show delivery so keep your claim open.

Crowqueen

They may have tracking and it may show as delivered, but to the wrong address. Ask them for the tracking details if they have any and make sure that they aren't just bluffing you. It seems odd that they would tell you the item has arrived if they didn't have tracking.

Old_Git

I escalated the claim and received this from paypal
The seller has responded to our request for tracking information. We
haven't confirmed the tracking information yet but wanted to share the
seller's response with you.

Tracking Company: Royal Mail
Tracking Number: none

so it was bull when they said they could see it was delivered .

pug_in_a_bed

Ring paypal and tell them seller has left false tracking info, they will likely close the case in your favour at that point as the seller can't provide tracking.

This has happened to me twice; seller put a false number in and one just post 'cert of posting'.