Faulty tv

superspudking

Bought a new tv in June 2010 and paid for extended 5 year warranty. The tv went bust last week so called the retailer who arranged to pick it up for repair. Called the retailer today and asked when the tv will be repaired and they told me it could be a month but if I wanted a loan set I should pop to the store. When I got to the store I had to pay £100 deposit for the loan tv.

Should I have to pay a deposit for a loan set?
Can i get a refund?
Do they have a time limit to repair the tv and what happens if they go over it?

Many thanks

4743hudsonj

Of course they can have a deposit....

And anything else will be written in your extended warranty terms.

vyle

superspudking wrote: »

Bought a new tv in June 2010 and paid for extended 5 year warranty. The tv went bust last week so called the retailer who arranged to pick it up for repair. Called the retailer today and asked when the tv will be repaired and they told me it could be a month but if I wanted a loan set I should pop to the store. When I got to the store I had to pay £100 deposit for the loan tv.

Should I have to pay a deposit for a loan set?
Can i get a refund?
Do they have a time limit to repair the tv and what happens if they go over it?

Many thanks

Why on earth did you buy a TV with an extended 5 year warranty when there are a few places that give them for free?

toffe

nice to hudson being his/her usual helpful self........:D

just for your information op the provision of a loan set is usually offered as a "goodwill" gesture from the retailer and it's not always part of the warranty as such.

if it's part of the warranty then no you shouldn't have to pay anything as that is what you paid your extended warranty for.

however from what you say in your post it sounds like this is a gesture of goodwill from the retailer, it's their way of saying "sorry we sold you a duff tv but here, have a loan of this tv untill the insurance sort yours"

not all retailers would ask for a deposit but i see no reason why they can't, it should be refundable though once you return the set in good condition.

4743hudsonj

toffe wrote: »

nice to hudson being his/her usual helpful self........:D

You have basically repeated what I said in my first line except you took 5 paragraphs to say it...... so I can see your being your usual trolling self.

I wasn't really being rude in my post.

superspudking

Does anyone know if they have a timeframe in which they have to repair it or I get a refund or replacement? It's still under the original warranty as it's only 3 months old

neilmcl

superspudking wrote: »

Does anyone know if they have a timeframe in which they have to repair it or I get a refund or replacement? It's still under the original warranty as it's only 3 months old

Any remedy must be performed without causing "significant inconvenience".

somethingcorporate

neilmcl wrote: »

Any remedy must be performed without causing "significant inconvenience".

But being without a luxury like a TV would be very hard to prove that you are being "significantly inconvenienced".

I think you will just have to be patient I am afriad OP.

neilmcl

Well the fact that he now has a loaner means it shouldn't be causing him much of an incovenience at all.

4743hudsonj

superspudking wrote: »

Does anyone know if they have a timeframe in which they have to repair it or I get a refund or replacement? It's still under the original warranty as it's only 3 months old

As above but as I already said check your warranty terms!. If for example this is a pc world WEH plan then they may only have 28 days. If an older currys WEH plan then it could be 21 days. So check yourself or tell us the retailer and what cover plan.....