Does anyone know the number for ASDA headoffice

Lugh_Chronain

Why not take the refund and take your business elsewhere? ASDA are obviously not worthy of your custom from what you are saying.

popi2556

Reading this thread I note ASDA still have not got to grip with their appalling service. I bought an item over 2 weeks ago that was damaged and had parts missing, I called customer service to let them know and asked for a refund as I would buy the item elsewhere off the shelf rather than wait around for day's waiting delivery.
I was told I had my credit card refunded and thought that was it... guess what no refund had taken place and when I called customer service I was told there was no record of such a phone call and I asked to speak to a manager and was fobbed off with the excuse they were too busy this was Thursday 16th May, so I phoned head office Leeds and the guy was apologetic, I was put on hold then told a Manager would contact reference my complaint Friday. Friday evening I phoned Leeds again and was told if a manager was going to call they should have, and then I find out the Manager was going to phone me back was from the customer service in South Africa, the people I am complaining about, I asked to speak to a manager in the head office and was told no because there are no managers in the UK that deal with ASDA Direct.
So I again telephoned Customer Service and got through that is today Saturday and was told that a Manager would call me back. At 1 p.m. I get a call but not from a Manager but from a tele sales person to say I would be refunded and as a gesture of goodwill I would get a £20 gift voucher, then came the crunch, it will take a further 10 days for the money to reach my account , that is now 20 days to me that is a disgrace as I have been lied to, I have spent hours chasing this money, and now I am out of pocket.
I have sent an email to: andy.clarke@asda.co.uk with a formal complaint about the disgraceful customer service they offer and the rudeness they treat their customers with.
Secondly why are they employing people in South Africa when they could employ this type of department in the U.K. and get people off the dole by giving them the jobs.
I am giving asda a wide berth, luckily we have a big choice in the U.K. and I would suggest people reading this do the same until company's like ASDA start treating their customers with respect after all without our money they cannot survive.
I will keep you posted on a reply IF I get one but do not hold your breath it has taken me 10 days of my life to get anywhere with this bunch of fraudsters.

Mchaggis_2

I ordered 3 furniture items from Asda Direct on the 31st March. 2 of the items were delivered within 2 weeks but here I am almost 2 months later waiting on the 3rd. I have been pushed from pillar to post calling the customer service dept in South Africa where they are ever so nice and say what you want to hear " we're so sorry this has happened, I would feel as angry as you do too, someone will call you back tomorrow now that your problem has been escalated to the relevant dept" blah blah blah! Every time I call I end up asking to speak to a manager, they fob me off, promise to call me back and off we go again starting from the beginning every time. I have been given a £20 credit e voucher but I actually would just like my table please. I can't put a coffee cup on an e voucher! On my last call to them today they're now saying that the delivery dept said my item was delivered but because I'm denying this my complaint is being dealt with by a different dept and this might now take another 4 days! I'm absolutely at my wits end. They have taken my money and failed to give me my item. I have noticed that the said item is now no longer for sale. Funny that, I would guess that the table has been oversold, Asda could not keep up with demand and are hoping customers will either give up, ask for a refund or choose a different table. I choose to do none of the above. I want the table that I ordered and paid for or at the very least the next size up in the same range.:mad:

lovejoy31174

If you are an existing customer with Asda mobile please note that I have been told 4 days running that my sim will be working within 24 hours just to find that it still does not work.
Great Adda service I think not !!!

chumpy7

Asda are playing on their family image to suck customers in to the Asda direct site.
I ordered a single bed for my grand daughter 3 weeks ago. My card was debited instantly and a confirmation Email received.
Heard nothing for 3 weeks so I contacted customer service which seems to be in South Africa and they don't give a toss either way. The CS rep said it was down for delivery Thur 13th feb ( I received no Email and I suspect she just wanted rid of me ) Needless to say there is no sign of it so I rung head office in Leeds. Seems it was never in stock at any time although they took full payment immediately and Leeds couldn't give me any idea when I might receive it.Upshot is I can wait until the Asda gods smile upon me or I can have a full refund in a couple or 3 weeks or so.
So if you're thinking of buying your item from Asda direct because they're big and trustworthy, don't do it, buy it from virtually anywhere else because they're not, and they know they're not and they are so big that they don't give a toss.:mad::mad::mad:

Davehowarth

Congratulations to those who found the Customer Support line helpful. Asda's customer service is appalling. I intended to fill up with Diesel on Friday & went through the PIN, card accepted, fill up to £99 etc and started to fuel but the pump malfunctioned and did not deliver any diesel. Instead it charged me for the Unleaded the previous customer received (obvious a computer glitch). Using the phone near the pump I was promised 3 times over 30 mins that a member of management was on their way over. In the end I used another pump and dropped £5 in so when I returned they could see I was still on empty. When I did return they said "we have no idea where you have been over the last 4 hours". The manager basically called me a liar and despite explaining about the 30 min wait for a non existent manager then asked why I was showing her a receipt for Unleaded fuel 30 mins before I filled up with diesel. Unbelievable.
The "customer service" line said they could not check the pump to see if the previous person had been charged, could not check a computer to see if I had actually received unleaded (into my diesel tank) and would not check CCTV unless I went into the store with my bank statement to prove I had paid for the fuel.
They would not give me an email address so I could copy myself into the complaint and despite taking my email address and phone number would not conduct any research into the complaint without me doing all the work.
I spend £400 a month in store and £200 a month in fuel - or used to. When I said I would write to Andy Clarke they just said the letter would not be read by the exec team but would be passed to customer services and they would not take any action without the bank statement.
If anybody has a direct email address for customer services or Andy Clarke I would appreciate it as I do not trust these crooks as far as I can throw them and will not co-operate with a firm that calls its customers liars when they are thieves.

gerimc

santer wrote: »

Say No To 0870 lists this for Asda Head Office

0113 243 5435

This for Customer Relations

0113 826 1266

Usually an e-mail to the CEO gets a reply from their assistant or PA

[EMAIL="andy.clarke@asda.co.uk"]andy.clarke@asda.co.uk[/EMAIL]

Is this email address still current? I reached for a hardback book in December and the whole lot fell on my face, cutting my eyelid and leaving me with a black eye. Filled in the accident book and the deputy manager was really rude and said he was going to check the CCTV to make sure I was not lying! Have had no joy from them since. No apology or any information as to did they check the CCTV etc.

einstein42

I sent a complaint about the terrible Customer Relations directly to CEO, Sean Clarke. I received a reply from one of the Executive Team which I was not satisfied with and asked that he escalate to a senior manager or to the CEO. He responded that "your email will not be escalated any higher as I am the highest point of contact within the business."

:silenced:

So in my opinion, just talk about your issue everywhere you can. Here, on Twitter, Facebook, Watchdog etc...

They are morons of the highest order and you'll get no resolution.

Here's one of the responses I received from the Customer Relations Team, hence my complaint to CEO:

"Thank you for keeping in touch. For the information that you want to know, For the information the you were asking, I am sorry but we just have the further instruction which you can sent your complaint and that is:

-Visit our web site[FONT=&quot]"

[/FONT]:huh: