My ebay experience to date only 8weeks!!!

prioryscout

I would like to share my ebay experience with this fantastic forum.I have been running well !trying to run my ebay shop for over 8 weeks sold over 600 items refunded and replaced numerous times been conned quite a few times still learning.One thing common I have noticed in almost all of customers even with impeccable high feedback scores is they have never offered to return an item for refund voluntarily, most of them think its no point as its damaged or no use to them or doesn't fit ,now if you purchase say even from M&S you'll need to take it back for a refund replacement you can't just keep the item and the money as a principle.And before you say anything I always apologise for their time and pay return postage for refunds/exchanges.To some of the very high score very carefully selected,seemingly honourable members in my early days I have dispatched replacements with stamped self addressed envelopes for the item to be returned never seen it again or never heard from them again funny as before they got replacement they were contacting 3-4 times a day .I offer fast dispatch so i compensated for the delay by sending out stamped envelopes for customer exchanges to save time .I just think as customers trust me by paying me first I can trust them to send my things back.Inspite of always reminding the customers not to send cash I regularly receive cash payments always deliver the goods as its about trust they send me money by trusting me and I deliver the goods.Please shed some light on this.As before I started selling I was a buyer for 2 years and couldn't imagine I could ask for a refund before offering to return the item in my first line of contact to the seller.Good old courtesy out of fashion I guess.
Feedback harrassmment is at its peak I'm constantly being reminded I'm a seller and i need their fantastic comments,some have even used the item for 3 weeks and said its broken now and can I send another one as afterall they'll be able leave me a favourable response,and its for the items they have just bought £2.99.amazing!!I think I should become a buyer again its fantastic place to buy........ebay.

Daisydoll

I would not refund the buyer unless the item was returned, take the negs if you have to as the odd one amoungst lots of good feedback won't hurt too much. I have a shop too and often get the 'item hasn't turned up' emails but as I send items second class it's a bit hit and miss sometimes they turn up within 2 days other times 2 weeks:eek: I do always replace items that have not turned up after 2 weeks though, just part of being a seller I'm afraid:rolleyes:

cabra1

you should always insist on
them returning the goods first,
no exceptions.If the item is faulty.
You can either replace the item
or refund the buyer including all
the postal costs.

If its a case
of something not fitting or they
feel is not suitable then you still
insist on a return but you are only
obliged to refund the cost of the item,
nothing else.They dont refund P&P on QVC
or M&S for a change of mind.Even if your
bidder went to open a dispute with paypal
they would not entertain a claim until the
goods are returned to the seller and the
return postal costs are down to the bidder.

theres no point relying on peoples honesty
because you cant.I also think that by making
it clear that you wont entertain refunds
without the item being returned first then
it will be a rare occourance anyone ever returns
anything.

kevinyork

cabra1 how do you get your text in your postings to appear in short blocks like that? I keep thinking that Im reading a poem and looking for the Rhymes!:rotfl:

I did start off providing relacements before getting the original item back too but soon stopped that when I found myself chasing people for the originals far too often. I would not expect a replacement item until I had sent the original back myself. Ive not had a single complaint or negative because of this. Maybe because its an industry standard procedure.

asharon

All you have to do is deicde what terms you want and then post them on the auctions and then there are no quibles.

eg

refunds given for items received damaged only if notified within seven days, you must email for returns number (make something up)

exchanges are an option but item must be received back in as new condition.