MSE News: Anger as tax credit helpline jammed in latest HMRC gaffe

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This is the discussion thread for the following MSE News Story:
"Beleaguered HM Revenue & Customs is facing fresh fury from those who can't get through to a crucial benefits helpline ..."
"Beleaguered HM Revenue & Customs is facing fresh fury from those who can't get through to a crucial benefits helpline ..."
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I sympathise with them.
The claimants? Me too. Everyone I've dealt with for the 18 months I've been trying to get money owed to me has been a blithering idiot and a liar.
Not being able to understand the most basic concepts.
Claimants feel the frustration of ringing again and again and again, desperately trying to get through, listening to that awful automated messages giving options, inputting all of the options then hearing the message that they are too busy and the line going dead. That's enough to drive a saint insane when you've been at it for hours trying to get through.
Staff will probably get the brunt of the abuse when claimants do get through. It's not the telephony operators who make decisions on how many staff are on the helpline; so giving abuse to them is not only going to acheive absolutely nothing, but while people are busy ranting and raving about the time they had trying to get through, they're only holding up the phone lines more for others trying to get through.
lol true as
it takes one to know one:rotfl:
I've been told to suggest to customers that are complaining about not getting through to HMRC to try during Coronation Street or Eastenders as that is when it is quietest!
Says it all really!