Is this correct - b & q doors

niceday999

During the week I bought doors from B & Q they have a price for single doors in their brochure and then a price if you buy more than 5 doors. I was buying more than 5 doors , and went by this price. They also had a promotion on saying 20% off ALL doors, and a large sign in the door department saying the same.
when i was ordereing the doors the sales person said there would be no extra 20% off as i had already got the doors at the discounted price for buying more than 5 ( think this was also 20% off). I thought this was misleading as it did not state any small print in the sign. He checked with a passing employee and they agreed with him. I paid the amount for the doors but i am not happy. who do i contact to clarify this. would like to speak to the store first before involving trading standards.

somethingcorporate

niceday999 wrote: »

During the week I bought doors from B & Q they have a price for single doors in their brochure and then a price if you buy more than 5 doors. I was buying more than 5 doors , and went by this price. They also had a promotion on saying 20% off ALL doors, and a large sign in the door department saying the same.
when i was ordereing the doors the sales person said there would be no extra 20% off as i had already got the doors at the discounted price for buying more than 5 ( think this was also 20% off). I thought this was misleading as it did not state any small print in the sign. He checked with a passing employee and they agreed with him. I paid the amount for the doors but i am not happy. who do i contact to clarify this. would like to speak to the store first before involving trading standards.

There may have been T&Cs on the 20% off offer - something along the line of "not to be used in conjuction with any other offer / discounts" which they obviously count the bulk buy discount as one of.

Go in and ask to talk to the department / store manager to seek clarification on where the T&Cs were but to be honest you offered them money for the doors and they accepted your offer so from a legal stand point there is not much you can do about it now really.

aliasojo

Agree with sc. There is always a codicil about not using with other discounts.

niceday999

somethingcorporate wrote: »

There may have been T&Cs on the 20% off offer - something along the line of "not to be used in conjuction with any other offer / discounts" which they obviously count the bulk buy discount as one of.

Go in and ask to talk to the department / store manager to seek clarification on where the T&Cs were but to be honest you offered them money for the doors and they accepted your offer so from a legal stand point there is not much you can do about it now really.

I did argue my point for a while but gave up as I had to head back to work......lol.

somethingcorporate

niceday999 wrote: »

I did argue my point for a while but gave up as I had to head back to work......lol.

I'd go back in and be nice about it! they'd be far more likely to play ball.

Not much to lose and can get you another 20% off if you can win the manager over.

niceday999

somethingcorporate wrote: »

There may have been T&Cs on the 20% off offer - something along the line of "not to be used in conjuction with any other offer / discounts" which they obviously count the bulk buy discount as one of.

Go in and ask to talk to the department / store manager to seek clarification on where the T&Cs were but to be honest you offered them money for the doors and they accepted your offer so from a legal stand point there is not much you can do about it now really.

Rang them up today and asked them to clarify the position regarding the sign for 20% off all doors which I didnt get. They took my num ber and rang me back offereing me a refund of the further 20% as "A GESTURE OF GOODWILL"
RESULT:beer::beer::beer::beer: THANKS

somethingcorporate

niceday999 wrote: »

Rang them up today and asked them to clarify the position regarding the sign for 20% off all doors which I didnt get. They took my num ber and rang me back offereing me a refund of the further 20% as "A GESTURE OF GOODWILL"
RESULT:beer::beer::beer::beer: THANKS

Wahey!! well done :beer::beer::beer::beer::beer:

aliasojo

Good news, just shows it's always worth trying.