cancelled train journey

joebloggs2009

Hi,

I've booked a train journey costing me £27.90 with mytrainticket but couldn't travel due to a death in the family so had to cancel....I contacted customer services within 24 hours to cancel

I was told because it was an advance ticket no refund would be given

This was made clear when I booked the ticket but is there anything I can do about getting some of the money back at least (minus admin charge)

Cheers

taffy056

Sorry I think there is no refund of the ticket, if you have travel insurance maybe that would cover it ?

http://www.nationalrail.co.uk/times_fares/advance_conditions.html

Livingthedream

Totally correct what taffy has said, however, you can't get a refund but with some train companies you can get a 'Goodwill Gesture'. But as you bought your tickets from mytrainticket this goodwill gesture won't happen from them.

What you could do and it is a long short is send the tickets to the primary train company that is named on the advance ticket ie; if it says 'vwc+connections' send it to Virgin trains, 'EC+connections' send it to East coast.

Then enclose a letter with the tickets explaining your unforseen circumstances and how you normally enjoy travelling on the train companies trains' etc etc etc, I'll leave the rest of the letter design to yourself.

You could be luck and get something back, its worked for me in the past and a few others that have printed their experiences on other forums, but if you don't try then you don't get.

Livingthedream

Forgot to say if you get anything back it will be in the form of 'Rail Vouchers' and not cash