any experience of baumatic customer services? door to brand new oven has exploded!

anotherbaldrick

andistand wrote: »

Hello

I have a baumatic range oven that is 5 years old. Had no trouble with it until my cleaner gave it a deep clean and also reset the timer and now it won't work. Not sure if its the timer thats effected it or if her cleaning it has damaged the element. I did adjust the timer but it now makes little difference although I did get it to work for just 10 minutes recently by fiddling around with it but couldn't get it to stay on.
Any ideas? thanks

I have found that on the Beaumatic range the little buttons on the front , timer etc, the rubber cover to the button can pop out of place and stop the button working. It takes a few seconds with a sharp skewer or similar to ease the covers back so they sit properly.

anotherbaldrick

poggs wrote: »

I have a baumatic range cooker that is three weeks old. Its a BCD901ss for info. Its so bad at cooking (cant even cook oven chips in it) I've decided to cut my losses and give it to currys to recycle. Baumatic have insisted that its designed not to cook food and just to look pretty. Never, ever buy baumatic. They are terrible,

OK poggs, so you have a beef with Beaumatic but your post does not stack up. They may not be the best appliance around but they are also not unfit for purpose as you contend..
We moved house to a new build 8 months ago and the builder had installed a Beaumatic electric range. The OH who is never happy with anything, started waging war against it as soon as we moved in saying she wanted it changed to a Neff as her previous. I thought I was going to have a big problem as she can gripe for England and never misses the opportunity of having a megawinge at the slightest opportunity. However she tried it and immediately fell in love with the way it cooked the food, and finally stated that it performed far better than her Neff had done. A bit of a problem initially with her comprehending the oven temperature knob but once we had convinced her that 185 deg was somewhere between 175 and 200 everything has been hunky dory.

sarikan

Greetings.
So far my experience has not been good. We've just moved into a new flat with my wife. We're both very busy, and a dishwasher was a key decision criteria for us when we were looking for a new place.

The flat we moved in has a Baumatic dishwasher that was installed just 4 days before we moved in. It was used only once, by the landlord, to test if it was working fine.

We used the machine only once, and it broke down. Ok, bad luck. I called the customer service, and the earliest date they could give me was about two weeks later. This is what they can offer for north London. This was last week.

So, a week from now, the engineer will come and check the device. If he can't solve the problem, we'll probably have to wait even more. Almost two weeks is simply too long to wait, especially when this is a device that was meant to be used every day.

Therefore, my experience has not been so pleasant so far.

rustyboy21

sarikan wrote: »

Greetings.
So far my experience has not been good. We've just moved into a new flat with my wife. We're both very busy, and a dishwasher was a key decision criteria for us when we were looking for a new place.

The flat we moved in has a Baumatic dishwasher that was installed just 4 days before we moved in. It was used only once, by the landlord, to test if it was working fine.

We used the machine only once, and it broke down. Ok, bad luck. I called the customer service, and the earliest date they could give me was about two weeks later. This is what they can offer for north London. This was last week.

So, a week from now, the engineer will come and check the device. If he can't solve the problem, we'll probably have to wait even more. Almost two weeks is simply too long to wait, especially when this is a device that was meant to be used every day.

Therefore, my experience has not been so pleasant so far.

A manufacturer will always prioritise over what is essential and what is not.

They have most likely prioritised that someone with a faulty cooker, is in more urgent need for an engineer than a person with a faulty dishwasher. At least you can wash the dishes in a sink.

I dealt with a fire co, whose service dept prioritised boilers over fires. If you had a fire fault, then they would fit you in after a boiler breakdown, as it was more important that the consumer had heat and hot water in the property, than heat in one room.

Thats what has most likely happened to you.

It is understandable.

libby_mak

Baumatic have no idea of their customer service duties. They are a total waste of time and I will NEVER EVER EVER buy their products again, however good a deal it may seem. No bargain can ever compensate for the grief they have given me over the past 2 months.

My induction hob packed in mid May and its July 20th today and I've still not got a working hob. Their engineers are rubbish, don't know what they're doing, spares department don't know their products and order wrong items, and at the end, when they are out of excuses, they phone in to say the engineer has sprained his foot and can't make the appointment.

2 months and still without a hob - they have no shame. I would strongly warn you against buying from them. You have to think about what happens when things go wrong, not just the initial bottom line.

I plan to sue them for the time they have wasted, the additional cooking equipment I have bought in order to continue to feed my family whilst we have been without a hob, and the number of ready meals and take outs which we've taken out because of their bumbling incompetence.

cattie

My experience with Baumatic were very different from yours libby. I rate this company very highly in fact.

In my dealings with them they have had excellent customer service.

I'd bought a Baumatic integrated fridge freezer & when I dropped one of the freezer drawers, causing it to crack, I was sent a new one free of charge after phoning up about it.

Then when I'd had the fridge freezer for close to a year, I realised it had a manufacturing fault & contacted customer services about it. They sent out somebody to inspect it who agreed all wasn't as it should be with it & made a call ordering a new one to be delivered to me.


This arrived just a few days later & was an upgraded appliance. Upon arriving the Baumatic engineers were careful to put shoe covers on before entering my home, expertly removed the old appliance & refitted the new one. When they were leaving I offered them a tip, but they refused, saying it was against company policy & that they were just doing their job.

At no point was I told to take my case up with the actual supplier of the appliance (Appliances Online) as many companies would have you do, but they just dealt with everything very fast & efficiently. I have recently moved & had a kitchen refit, so have had no hesitation in buying more Baumatic appliances for my kitchen thanks to my previous experience with them.

libby_mak

I hear what you're saying about the fridge freezer but can u imagine yourself being without a cooker for over 2 months? They obviously have a policy at the moment of not replacing items if they can be fixed but they haven't managed to fix it and they won't replace it!!! Come on, u can't tell me that's an acceptable standard of service... I'm glad not everyone has had this experience but mine is not over yet - the engineer due in today has an "injury" and can't attend. Pathetic. And I urge all potential buyers to be very careful when deciding what to buy.