uSwitch Confusion!

cdp_3

I've just made an enquiry through the uSwitch web site and it told me that I would save a significant amount of money if I switched to Southern Electric from my current supplier npower for both Electricity and Gas. Before switching I thought I'd just double check by running the comparison again but this time saying I already had the tariff that uSwitch recommended with Southern Electric. In theory the result should have said that I was on the best deal and there were no savings to be had. Instead it told me that actually I'd be better off with NPower (who it had just recommended I leave).

Both times I used exactly the same figures and used an exact kWh usage figure. I called U-switch and asked what was happening and I was told that I was missing the point and that I couldn't expect to get the same recommendation twice if I started by using different current energy suppliers. Surely who I use now shouldn't affect who is the best supplier to be with in the long term?

Am I missing something?

Graham1

Sounds a bit dodgy. Did it show some cash-back or discount only applicable to new customers, or did it actually show different rates per Kwh depending on who you specified as your existing supplier ?

wowsavings

was the npower tariff included in the results when you did your first comparison? Could be that they do not allow customers to move to a cheaper tariff, may be a case of 'Only for new customers'!

matto

npower do indeed have a lower tariff for new customers.