lost key

rizwan_9

i have a van vauxhall movano some one stolen my van key i bring to my van in vauxhall show room they asked me thay charge me 180 pounds for new key than thay give me ring after week and say me we are not abel to start your van we have to investigate problem we will charge u 100 pounds houre so bill gose 280pounds i allow them to investigate than thay give me ring and asked me we have to replase mobliser unit we can not program new key in their so bill will for that 350 plus vat total bill 650 pounds after that problemwill be solve then no one contact with me i keep ring them that whats hapeen with my van but they does not contact than they ring back after 2 days and says you have a cobra mobliser in your van which we have to do reviring which cost 300 pounds total bill=950 pounds i feid my family with this van my insurance is 450 year if i make claim for stolen key insurance will be 2500 year i have to pay 950 with my pocket.when i go in vauxhall show room price start from 180 goes 950 van still not fix is their any leegal help for me or i have to become rober to servive???plz give yours advice

bigjl

Not clear what you are saying, but I think you are saying you have no longer got the key, the fact that you need anew one rather than using your spare would infer that you may have lost the master key, which is used to reset the ECU so other keys can be programmed to turn off the immobiliser.

Your insurance will not go form £450 to £2500 after a claim for a new key, unless there is some other circumstance that you haven't mentioned.

You appear to have given authorisation at every point so would doubt they have done anything illegal, if you don't pay the bill they will technically own the van, by declaring a right of lein on it, until you pay the garage the van is theirs, they even have more legal right to the vehicle than a finance company.

If you are using the van for work then pay the bill and get your working van back, the van was not earning you anything when it was broken, the longer you argue about the cost the longer you will not be earning money.

I have been in this position when I ran a garage in North London, I never lost a case, and as a minimum I would remove all the parts I had added to the vehciel and return on payment for my labour, if the issue continued I would charge storage and eventually sell the van legally to mitigate my losses.