Strange Internet problem

nearlyrich

I am experiencing a few problems today, I am currently using my company PC which picks up a network connection from our wireless router and I presume an internet connection which I then use to get a VPN connection into the servers at HQ, all internet comes from this VPN.I also have my own laptop connected to the same access point but I can't connect to the internet or receive my personal email using Outlook. I have tried pinging the IP of the DNS server and it says I am losing 100% of my packets.I have just borrowed DH's laptop (which is set up in the same way as mine to the same network(s) etc) and it works fine so I am stumped.I have tried the main network and the auxillary ( access point) both have a strong signal but no access to the web.....Any techies got any ideas please?

sandroad

Can you ping you local gateway? Do an ipconfig /release then an ipconfig /renew.

Also, seeing that you are using your HQ's VPN connection for internet access, they might of blocked outbound internet traffic for remote hosts on the Firewall.

nearlyrich

sandroad wrote:

Can you ping you local gateway? Do an ipconfig /release then an ipconfig /renew.

Also, seeing that you are using your HQ's VPN connection for internet access, they might of blocked outbound internet traffic for remote hosts on the Firewall.

Hi thanks for the response, it's just fixed itself somehow???

I would still like to know what the issue was because all I have done is keep trying to get on line and eventually it let me, one of the mysteries of the universe LOL.

I was not having a problem with my work computer but my own, that shouldn't have been affected by any settings on the VPN or the company network.

I mentioned that the other laptop was working fine to show that the router and internet connection were working, my status was showing I had a good connection to the network.