Henry vacuum cleaner died, replace or repair?

sundin13

If it helps, I just bought a Henry in Sainsburys - 20% off so £79. You could use your nectar points for that?

maypole

3 years isn't very long, isn't there a new thing now where items have to be fit for purpose for about 5 years and that you have rights even after the 12/24 month guarantee runs out.
Things have to have a reasonable life span. I would go back to John Lewis, they will probably dismiss it at first, but you never know.

heretohelp

I would get in touch with the company that makes the hoovers (numatic i think) 3 years for a henry is not long at all. I`ve had mine for about 10 years its fell down the stairs a couple of times and still works. We have them at work and gets used to pick up brick dust and saw dust (without the bags) and i think they are over 10 years old. If the company cant help i would get it fixed at a repair shop.

knowloads

Find Numatic spares on web and the usual thing is the brushes, these are not hard to replace even a DIY job if you have a long shaft pozidrive screwdriver. thats about all that goes wrong with them. though the switch has a tendecy to be fragile if you stamp on it enough. Worth a punt to take it apart and the brushes can be found near the top of the motor, held on by a couple of screws and they have a spring inside to carefull. If they are not 3/4 inch long or more, get some. Simples.

pollyzanna

pineapple wrote: »

Dyson seems to have a bad press. They look cheap and plasticky to me.

We have had the same Dyson for about 9years and it's been fantastic. Only had to replace the pipe which was under the extended warranty anyway. Every now and then (yearly ish) we give the filter a thorough wash through. Given the choice, I'd choose the Dyson every time :cheesy:

I have experience of using both Henrys and Dysons and even though heavier (I'm only little !!!) I much prefer the Dyson and at work, would even go and get the Dyson from a different building so I could use that instead of the Henry which was already there.

Anyway, in response to the OP, I would recommend going somewhere to physically try out a Dyson - or borrow one for a week or something. Just to see how it feels.

You don't know until you try!!

If you do decide to stick with a Henry, there are usually deals to be had in certain stores etc.

maypole

I like the Dyson, even though it is heavy and plasticky looking, it is a DC07.
I like not having a smelly dusty bag to empty. I wash the filter twice a year though as per instructions.

I had to have the hose replaced, under guarantee and now I need another one, but for the moment I have taped it up where it has split. Any problems, the customer service team are very good at talking you through it.

penrhyn

The problem with Dysons is that you still have to empty the canister which if you don't take care results in you being covered by a cloud of dust.
Got fed up with this and the need for frequent emptying of my DC05 that I got a Meile Cat and Dog, never regretted it.

PS The Meile dustbags are expensive, but have a large capacity are self sealing and not smelly!

twiglet98

Many thanks for all your advice, I've managed to find the delivery note and I actually bought it online on 28 March 2008, so it's not even as old as I thought. It doesn't mention the guarantee period and I no longer have the email order confirmation. I really don't think it has had excessive or careless use, it has never been used on wet material, the dustbag was replaced only a fortnight ago, and I'm as sure as I can be that nothing is blocking the hose. The industrial (blue) version we have at work gets much harder use and never has bags fitted. I'll ring John Lewis and see what they suggest.

richardc1983

My henry is nearlly 20yrs old... its still going strong.

I dont use paper bags I use the polymaterial ones u can get them for similar price as paper ones but they are larger and dont clog as much as paper bags, paper bags clog quite quickly after a few uses so you lose suction power and the motor has to work harder. Take it to the shop it might be something simple, have you checked the fuse in the plug?

http://www.ppsjanitorial.com/shop/index.php?main_page=product_info&cPath=49&products_id=1144

a picture of the bag is here:

maypole

twiglet98 wrote: »

Many thanks for all your advice, I've managed to find the delivery note and I actually bought it online on 28 March 2008, so it's not even as old as I thought. It doesn't mention the guarantee period and I no longer have the email order confirmation. I really don't think it has had excessive or careless use, it has never been used on wet material, the dustbag was replaced only a fortnight ago, and I'm as sure as I can be that nothing is blocking the hose. The industrial (blue) version we have at work gets much harder use and never has bags fitted. I'll ring John Lewis and see what they suggest.

Then I would definitely contact John Lewis, it should last longer than that and your contract is with them. Proof of purchase can be anything that shows you paid, doesn't have to be a till receipt, did you pay by credit card? if so they will have a record and you should have a statement.