We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Next Flower service
Gers
Posts: 13,264 Forumite
First part should be in Vent...
On Monday I received a small but exquiste bouquet of roses and lillies and purple flowers (called Brilliant) sent by friends using Next Flowers. By yesterday all the flowers had died; lillies failed to open; roses all drooping and dead and the purple things very forlorn.
I rang Next Flowers to complain about them and the operator immediately offered to send a replacement bouquet. :T :T Because I rang after 5.00p.m. they will arrive tomorrow. How's that for effective and swift service??
(Mind you it's not good that the flowers died overnight in water but they resolved it quickly).
:j
On Monday I received a small but exquiste bouquet of roses and lillies and purple flowers (called Brilliant) sent by friends using Next Flowers. By yesterday all the flowers had died; lillies failed to open; roses all drooping and dead and the purple things very forlorn.
I rang Next Flowers to complain about them and the operator immediately offered to send a replacement bouquet. :T :T Because I rang after 5.00p.m. they will arrive tomorrow. How's that for effective and swift service??
(Mind you it's not good that the flowers died overnight in water but they resolved it quickly).
:j
0
Comments
-
What was your replacement bunch like? Would you recommend them?0
-
molar wrote:What was your replacement bunch like? Would you recommend them?
Sorry, didn't see your response. The replacement bunch was the same as the bad ones but so much better. Lasted ages and really lovely - the card even said 'with apologies from Next'.
Yep, good customer service when things went wrong so would recommend them.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards