right to return to who?

smart.simon

Hi all.

In november 2009 I purchased a surround sound speaker system from Zavvi.com. It has recently developed a fault (basically one of the audio outputs is very quiet).

Basically, I am unsure who I should return it to. I have contacted Philips, and they said I should return it to the dealer (Zavvi). I have also emailed Zavvi and asked them what I am to do, but I can imagine they will try to pass the blame on to Philps.

When purchased it came with a standard 12 month warranty, but who is really responsible for the fault after 10 or so months?

Thanks in advance,
Simon

molerat

The retailer is responsible.

philips9071

I second that. In buying something from Zavvi, you entered a contract with them (and them with you, obviously).

They probably will try to fob you off to see if you will go away without a fuss, but persist and demand due to their legal obligations and they should honour their warranty.

OlliesDad

The responsibility of the warranty is the manufacturer (unless it was a warranty specifically offered by the retailer).

Your statutory rights are against the retailer.