How to use a Phil and Teds Warranty for replacement part?

mumof1and1ontheway

I have no idea if I am posting this in the correct place, but am hoping someone may be able to help.

I bought a Phil and Teds Sport double in March from Toysrus and need a replacement back wheel. Am I right in thinking that all Phil and Teds pushchairs have a 1 year warranty where ever they are purchased?

And if correct how do I go about asking for a repair or replacement wheel? I have emailed P&T's direct 2 weeks ago and had no reply. And am unable to find a contact number for them. Have also tried to ring Toysrus, but no one seems to answer the phone! lol.

The pram is useable at the moment, but wobbles and is very hard to steer due to the wheel fault. So avoiding having the send the wheel off for weeks needs to be avoided if poss.

I haved looked on Ebay and can buy one for £40 but obviously if I am covered with a warranty I would rather try that route first.

Can anyone help please?

geordieracer

Take it back to Toys R us and they will sort it for you.

go_cat

I think you will find on most prams wheels are not covered by warranty - it is usually just the main chassis - have you checked the instruction booklet?

Are they air filled tyres?

Could you get a repair on the wheel or is it buckled

go_cat

We want to give owners confidence in the quality of our products. They are fully warranted against defects in materials and workmanship for one year from the date of purchase.

If the product has a manufacturing fault we will repair it free of charge. If not practical to repair it we will, at our discretion, replace the faulty part in question*.
If the product fails due to wear and tear, accident, neglect or negligence, or if it is outside the 1 year warranty period, we will happily repair it for a reasonable charge. rights & remedies
Who do I contact?
Who do I contact? please discuss any warranty or service queries with your store of purchase. you will be required to show proof of purchase. they will inform you of next step. products that are returned directly to manufacturer by customer will NOT be eligible for warranty.
Who is covered?
Original purchaser buying product from an authorised dealer. proof of purchase is required.
What is covered?
Workmanship or materials that are deemed faulty, providing the product has been used at all times in normal conditions, properly maintained and in accordance with the instructions.

What is not covered?
Second hand product. modified product. poorly maintained product. normal wear, fading and fabric cuts. improper use (by way of example): abnormal use; not following instructions; child left unattended; safety harness not used; excessive load; transport damage i.e. airline or freight damage.
Sales on third party websites, such as eBay®, are strictly prohibited. If you are buying from a provider of this nature, your warranty will be void.

Customer costs within warranty.
Customer is responsible for any inwards freight charge to return product to manufacturer’s representative for warranty and or service.
Customer costs outside of warranty.
Where proof of purchase is not provided or product is outside of one year period. manufacturer’s representative reserves right to charge a service fee and/or charge for parts replaced/ repaired. a return freight charge may apply.

Exclusions.
Any consequential loss or damage to any person or property directly or indirectly as a result of using product.

Taken from their terms and conditions - you need to contact Toys r us - hope they don't try and say it is not a manufacturing fault