access to account changed

hayton2k3

what is this?
i signed in to capital one and it says

Access to your Online Account has been changed. To discuss your account, please call us on 08444 814 000†, if you are calling from outside of the UK please contact us on +44 115 993 8002. †Please note, typical call charge from a BT landline is 7p connection fee plus up to 2p per minute. Calls from other networks and mobiles may be higher. Calls may be recorded/monitored for training purposes

devilswife

hayton2k3 wrote: »

what is this?
i signed in to capital one and it says

I got that to, i rang them and they say nothings changed..he couldnt explain it lol said my account is fine!
Must be them

hayton2k3

yeah i seen account looked normal,
password and user and all settings and emails were fine.
credit limit was fine so was amount owed and everything.

i was thinking someone must have been on account for them to write it.
glad its not just me

thecableguy12

hayton2k3 wrote: »

what is this?
i signed in to capital one and it says

have you checked you have the ssl security padlock on your browser? does the url look ok?

kittymac1

I got the same message, just thought i'd check on here before i called them.

luci

No new message here. I have signed on several times and it's exactly the same as always for me.

hayton2k3

thecableguy12 wrote: »

have you checked you have the ssl security padlock on your browser? does the url look ok?

its normal and certificate is in date and encription is ok so its really strange.
its just i dont want to phone them if i dont need to because my phone bill is enough as it is and i never even phone anyone

hullight

Same on mine, only recent change was I updated my address, this is showing on my latest statement.

Direct debit for full payment is still in place.

Seems to be nothing.

annettetabs

I've got the same message too, only had my card a week and registered online last Tuesday, check my account Friday night and saw this message for the first time, still got it on there today. I rang the number and they say there is no problem with account etc. My husbands online account doesn't show the message, strange!

hayton2k3

annettetabs wrote: »

I've got the same message too, only had my card a week and registered online last Tuesday, check my account Friday night and saw this message for the first time, still got it on there today. I rang the number and they say there is no problem with account etc. My husbands online account doesn't show the message, strange!

yeah i think it was all new people,
after i got my E statement a few days after message it dissapeared and never came back.

Intoodeep

I have had a C1 card for a good few years, that message came up so I rang the 'overseas' call centre and the gentleman's behaviour was very evasive to say the least, after a couple of minutes of questioning all he could come up with was a mumbled answer about some updates to the site , all very strange , no other site I deal with has ever approached this sort of thing in this fashion, usually get a message saying site will be down from xxx am. until xxx pm. for updates a bit like MSE does.
The appearance of that message in red in the header looked rather amatuerish even possibly criminalistic.