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Amazon Seller Refunds

My DD bought a game from an Amazon seller which arrived this morning. It was described as having 'a few scratches on the disc'. It doesn't work, you can't get past the initial game company screen.

I have emailed the seller to tell them and just wanted to know what I should expect next.

Can we expect a refund of the price inclusive of postage? It wasn't very expensive but my DD is upset.

Thanks!
“I tell you, we are here on Earth to fart around, and don't let anybody tell you different.”
Kurt Vonnegut

Comments

  • kevinyork
    kevinyork Posts: 1,232 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    See HERE

    This outlines the returns policy.

    You only have a week to return it and you have to pay the return postage costs.

    Kev
  • highguyuk
    highguyuk Posts: 2,763 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Just a tip really.

    A few places locally have a machine so that they can get rid of the surface scratches on the disc and make it playable. Have done it with a couple of music CD's, and I know it is possible on games.

    My local place charges £2.50. I know the chain Choices has the facility as well. Maybe worth a go if you have to pay return postage costs anyway?
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