Post Office "check and post" service

rosepetal37

Slightly annoyed to come home today to find there was a bit of info we'd missed off our passport app which we paid the PO £8 to check. Should be no issue on our holiday, but annoying since the PO should have picked this up. Does anyone know if I can claim partial refund of the fee?

Janeyjaz

If you have it checked and it's an obvious error (nothing complex) - the passport office will send you a letter which you ring the post office with and you will get a refund.
If you tell me what the error was I can tell you if you are entitled to the refund

rosepetal37

It's a renewal for me and my partner's child, and it came back with something saying "parents section was not complete", requesting the date we married, and goes on to request a letter of permission from the child's mother. I don't remember seeing these sorts of questions on the form (and there is nothing in the notes booklet we have), and also no kind of guidance what to put in the letter, unless it's a simple one liner!

Cheers

withabix

rosepetal37 wrote: »

It's a renewal for me and my partner's child, and it came back with something saying "parents section was not complete", requesting the date we married, and goes on to request a letter of permission from the child's mother. I don't remember seeing these sorts of questions on the form (and there is nothing in the notes booklet we have), and also no kind of guidance what to put in the letter, unless it's a simple one liner!

Cheers

All of this is on the passport form and in the guidance notes.

If this is the first renewal of the child's passport since you got together with your partner, then the following details are required:

1) Mother's name, address and passport number (if they have one)
2) Dates of partner's marriage and divorce from the child's mother (if they were married)
3) Permission from the child's mother (requires their signature)

I presume that the form has been returned to you? You need to fill in the sections which have been missed out and return the form again.

You may be able to get the £8 fee back from the Post Office - it depends how much information you missed off the form - if you didn't tick a box indicating that a section of the form needed to be filled in and then didn't fill in that section of the form, the PO counter staff would not know that you had filled it in wrong.

They aren't psychic and don't know your personal history - they only check that the form has been filled in correctly according to the information that you enter on the form.

rosepetal37

withabix wrote: »

All of this is on the passport form and in the guidance notes.

If this is the first renewal of the child's passport since you got together with your partner, then the following details are required:

1) Mother's name, address and passport number (if they have one)
2) Dates of partner's marriage and divorce from the child's mother (if they were married)
3) Permission from the child's mother (requires their signature)

Reading the bottom of page 11 (Parent's details - section 4) I don't see this

withabix wrote: »

I presume that the form has been returned to you? You need to fill in the sections which have been missed out and return the form again.

You may be able to get the £8 fee back from the Post Office - it depends how much information you missed off the form - if you didn't tick a box indicating that a section of the form needed to be filled in and then didn't fill in that section of the form, the PO counter staff would not know that you had filled it in wrong.

They aren't psychic and don't know your personal history - they only check that the form has been filled in correctly according to the information that you enter on the form.

I do remember the marriage date question, but don't remember the "if not married mother signs here". IMO, the PO should have picked this up. To be honest, I probably won't bother claiming anyway - I'd have sent the stuff off Special Delivery, which would have cost about a fiver anyway