homecare or homeserve

jamesfeatherstone

Hi guys

i am looing into homecare and/ or homservre insurance for...
central heating and boiler control cover
electricity
water pipes
plumbing and drainage
etc....

any experience or comments/advice is welcome

cheers

james

mrspiggy_2

I have homecare for peace of mind but if you have a newish house I would not bother. My house is 1950s. You get locked in for a year too.

jamesfeatherstone

the house is 1930s
the boiler is 5 yrs old.
everything else is 20 ish yrs old

huckster

Homeserve have a very poor reputation. Some of the utilities companies that used to sell their customer products by this company, have stopped doing so.

lowbrim

Great until you try and claim!! All of the products are emergency products so if you have a leak under the plumbing policy and you can isolate the leak then it is not an emergency ACCORDING TO THEM!! and you are not covered. I found this out to my cost.

I would not touch them with one exception -

For peace of mind the supply pipe cover which used to be covered free by the water boards is good for peace of mind. They can't argue with the claim unlike all the others providing you insist that it is an emergency and you have no water. It is also a specialist service which can be very expensive if you have to pay yourself unlike the others. Especially when all you get is an emergency fix if you are lucky.

owtfornowt_2

jamesfeatherstone wrote: »

Hi guys

i am looing into homecare and/ or homservre insurance for...
central heating and boiler control cover
electricity
water pipes
plumbing and drainage
etc....

any experience or comments/advice is welcome

cheers

james

Hi James

We've been with Homeserve for quite a few years now. I too have found their sales pitch a little too pushy for my liking; so I went to cancel our plumbing & drainage cover and electrical emergency breakdown but keep our boiler cover on (which needed big part fixed last winter brrrr).
For once I had a really helpful, non pushy customer rep. He managed to give me all the above mentioned cover for £285 instead of £418 (which is what I have been paying). To put even more icing on the cake I'm in credit with my payments which takes it down to £128 for full cover.
Yes I fell into the trap of not cancelling what I originally wanted but the price is now over half of what I was paying for my boiler cover alone.
I feel for once I've got one up on Homeserve...:j

Purple_kitten

I would not go near homeserve, our insurance policy used them in an emerency leak we had, they dug up our driveway, and then proceeded to tell us he remainder of the insurance wouldn't cover the work, they were a real bunch of cowboys - absolutly awful.

We found a local independant reccommended specialist who put right their botch job and a very large apology from the insurers who we told what to do with their insurance.