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Please help-do I have any rights?

2

Comments

  • Tribe_mummy
    Tribe_mummy Posts: 6 Forumite
    How can you misuse a table? And even if it was as you suggest a "cheap table" I would still have the same rights as someone who bought one that cost £1000 so that's not the issue here.
    MrCEO wrote: »
    Sounds like misuse to me. You bought a cheap table on credit therefore the quality and durability will be cheap.
  • Optimist
    Optimist Posts: 4,557 Forumite
    Part of the Furniture
    edited 8 September 2010 at 2:58PM
    Tribe_mummy wrote: »
    How can you misuse a table? And even if it was as you suggest a "cheap table" I would still have the same rights as someone who bought one that cost £1000 so that's not the issue here.


    You will still need to prove the item was faulty from manufacture.
    "The whole problem with the world is that fools and fanatics are always so certain of themselves, but wiser people so full of doubts."

    Bertrand Russell. British author, mathematician, & philosopher (1872 - 1970)
  • heretolearn_2
    heretolearn_2 Posts: 3,565 Forumite
    I don't know what your rights are, but you have my sympathy. £599 is not cheap! It may not be high range either, but it should last a lot longer than a year.
    Cash not ash from January 2nd 2011: £2565.:j

    OU student: A103 , A215 , A316 all done. Currently A230 all leading to an English Literature degree.

    Any advice given is as an individual, not as a representative of my firm.
  • Tribe_mummy
    Tribe_mummy Posts: 6 Forumite
    Thanks for your replies, I am going to speak to my rep about it. I will also be writing to the company and credit company. I would like to see them justify it as "normal wear and tear" after less than a year. Could understand if we were jumping on and off it like Tarzan but all we do is eat at it!

    Nothing ventured nothing gained!
  • Equaliser123
    Equaliser123 Posts: 3,404 Forumite
    1,000 Posts Combo Breaker
    MrCEO wrote: »
    Sounds like misuse to me. You bought a cheap table on credit therefore the quality and durability will be cheap.

    I don't think this is a "cheap" table at all. As others have said, it should last 12 months!
  • Tribe_mummy
    Tribe_mummy Posts: 6 Forumite
    Well spoke to my rep and metioned the above advice I had been given, he is filling out a complaint form and he says he is 99% they will do something, more than likely give me a new table about the same price (as mine is discontinued). So fingers crossed. Thanks again all.
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Tribe_mummy wrote: »
    How can you misuse a table?
    Err, possibly by laying it down on its side. ;)
  • Tribe_mummy
    Tribe_mummy Posts: 6 Forumite
    edited 8 September 2010 at 7:13PM
    Yep I see your point but its the chipping I was more concerned about,either way looks like its sorted now :)
  • 4743hudsonj
    4743hudsonj Posts: 3,298 Forumite
    Tribe_mummy wrote: »
    Yep I see your point but its the chipping I was more concerned about,either way looks like its sorted now :)

    Well if they dont ring the finance company and get them to send a section 75 claim form. That way you KNOW something will happen.
    Back by no demand whatsoever.
  • 4743hudsonj
    4743hudsonj Posts: 3,298 Forumite
    Optimist wrote: »
    My view on that is that it would be covered as all the individual items made a complete unit.

    Well that was my thinking, but other disagreed, nobody ever had a case example though so i think it'll be left untested:)
    Back by no demand whatsoever.
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