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Primus

The tips this week suggest cheap rates from Primus. It may be cheaper, but be aware that they have the worst customer relations in the world.

Comments

  • savemoney
    savemoney Posts: 18,125 Forumite
    Part of the Furniture 10,000 Posts
    Well I cant vouche for them as yet although I do use them. I found Talk Talk and BT the worst so far.
  • rugbymum
    rugbymum Posts: 984 Forumite
    savemoney wrote: »
    Well I cant vouche for them as yet although I do use them. I found Talk Talk and BT the worst so far.
    Can't comment on BT, haven't used them for years.
    TalkTalk bloomin nightmare with phantom bills & being chased by debt collectors three months AFTER paying final bill & leaving them to join PRIMUS! South African call centre peeps can be seriously darn rude & unhelpful.
    Primus - Call centre is in India, some operatives VERY difficult to understand. Expect to be on hold for anything up to 15 minutes trying to get through to customer services, trying to report a fault on the line can be a nightmare and expect to be cut off at exactly 9pm regardless of what is going on! Hope this helps!
    LBM:FEB 2008
    MEMBER ABC 2010
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Actually,I find them excellent.I don't find the callcentre hard to understand at all.
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