huge bt termination charges!

danni1987

even will my free calls with bt im paying £48 per month! and cant afford to do so any longer ( i was suppose to be with sky calls but i moved house and they never connection me and wanted me to start a whole new account and i said no thank you!) so ive signed up for southern electric and no they want me to pay £67 in termination charges i am on benefits and have told them i cannot pay it in full but im more than willing to pay for it in installments at an aggreed price but they have refused to now im going to have a debt because they refuse to let me pay in installments im fuming, and now will have to go to citizens advise which means taking time off my part time job (5 hrs a wk) as the only day they do appointments is the way i work!grrrrrrrr

VenusInFurs_2

Hi there

I just registered with the forum because I have a similar problem with BT. However, I haven't yet left them so have not been billed for any cancellation charges. I'm just fuming that I have to pay a fee to leave them when I didn't realise that they'd tied me in for a second term.

CAB are really helpful with these kinds of issues but it's so difficult to get to one. Does your local CAB take phonecalls or emails? I've received help from them over the phone in the past but I'm not sure how I did it as I can't seem to find a phone number now!

I hope you get it sorted. BT are charging ridiculous fees and it's not fair.

Emma