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Direct Line 10 weeks delay

missile
missile Posts: 11,886 Forumite
Part of the Furniture 10,000 Posts Name Dropper Photogenic
in Insurance & life assurance
:mad: BE WARNED:
Direct Line have told me that they have a back log of 10 weeks before they will even consider my claim.

I have just received my renewal notice and I have phoned their little red telephone and told them I shall not be renewing. They asked me why
A good deal better
- what a sick joke :rotfl:
"A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
Ride hard or stay home :iloveyou:

Comments

  • dacouch
    dacouch Posts: 21,636 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    What sort of claim is it ?
  • lisyloo
    lisyloo Posts: 30,113 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Is this home? car? bike?

    I have to say that I am much more fussy about service these days and not just price.
    That's not a comment on your choice as I know Direct Line has given good service in the past.
  • missile
    missile Posts: 11,886 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 8 September 2010 at 10:29AM
    dacouch wrote: »
    What sort of claim is it ?
    Travel insurance claim on my home plus policy

    I agree cheap is not always best. I chose Direct Line after comparing the level of cover offered by several providers.

    I am considering NFU who I understand are one of the best if and when I need to make another claim.
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
  • dacouch
    dacouch Posts: 21,636 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    That's interesting especially as DL were offering the travel policy free for customers who bought their Home Plus policy which is their premium policy.

    DL have always been fairly good on claims etc in the past, it's good that you have brought it to MSE members attention so they can take this into account when weighing up a DL travel policy.

    What sort of claim are you making from the travel policy ?
  • missile
    missile Posts: 11,886 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    MrCEO wrote: »
    What is your source for this.

    Is it a delay for all claims; certain types of claims or your claim?

    Before we condemn lets have all the facts.

    I can only report what I was told. My source is Direct Line.

    If you feel the need to check "the facts" there is a recorded message on 0845 0260246 and I got more details via telephone number 01420 566056
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
  • Quentin
    Quentin Posts: 40,405 Forumite
    Is there any hardship for you in waiting? If so escalate this.
  • missile
    missile Posts: 11,886 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Quentin wrote: »
    Is there any hardship for you in waiting? If so escalate this.

    It is no particular hardship, but I am quite annoyed. Their excuse is they have a very high number of claims. Maybe RBS should hire more staff / redeploy those staff they are laying off?
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
  • adamc260
    adamc260 Posts: 2,055 Forumite
    Direct Line (RBS Insurance) are a massive company and have a lot of customers so yup I agree with you, they should hire more staff instead of having a 2.5 month backlog on claims... Seems like they're trying to take on more and more work and expecting their current staff levels to cope.
This discussion has been closed.
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