santander to AL transfer Missing

Jason_Wiliams

I opened a ISA with AL Via internet April 10. I was sent a transfer form to transfer from Santander. I filled it out to transfer £7000.00
To this date it is missing. Santander say it has been cash by AL.
AL say they have not recieved it. I have phoned too many times and spoke to a number of staff at Santander and AL. For the past 2 month I have requested a copy of the cheque I ahve still not recieved this cheque.
Santander say contact AL. AL say Santander do not respond. To me AL is Santander. I went into AL branch five weeks ago monday and the lady helping me has been great.
But she is having trouble dealing with this situation.
Five months ago I filled the transfer form out. Four months of complete stress and no money due to lack of work.
What sort of compensation should I expect? Santander sent back there complaints response 2 days ago saying contact AL. They also said for loss of 98pence interest they will give my Extra money for this. A extra £10.00 Wow for all this trouble and stress and complete waste of time. Santander = useless.

caveat_emptor

Santander=useless and A&L is Santander is correct. Where were you transferring your ISA funds from Santander to? Seems as though you've done all you can with Santander and a complaint to the Financial Ombudsman is in order with a copy to your Santander branch manager . Send your complaint with copies all relevant letters and documents.
I had similar experience and it seems to me that bank staff are under orders to make it as difficult as they can to release funds to customers.