help with program removal?

joe134

Hi, Somehow Malware Doctor has got on my laptop. xp pro.It,s saying malware found and requires money to remove.I suspect it,s scareware.However, I cannot remove the program from comp.For some reason it,s not letting me uninstal the normal way. Any help would be much appreciated.I am running Malwarebytes now, just downloaded it free, it,s showing malware already, doing full scan.I want to remove the scareware.

steve1980

What antivirus do you use? You should be able to run it on a complete scan, could take a couple of hours, and it should remove it.

If it's the one I'm thinking of then I hate to tell you but the only way to get rid of it is to reinstall your computer.

Donnie

joe134 wrote: »

Hi, Somehow Malware Doctor has got on my laptop. xp pro.It,s saying malware found and requires money to remove.I suspect it,s scareware.However, I cannot remove the program from comp.For some reason it,s not letting me uninstal the normal way. Any help would be much appreciated.I am running Malwarebytes now, just downloaded it free, it,s showing malware already, doing full scan.I want to remove the scareware.

Please ignore the advice given in post #2.

Download, install, update and run a Quick Scan with Malwarebytes' AntiMalware. When complete, choose 'Remove Selected' if there is anything to remove and Reboot your computer.

After restart, open the program again and go to 'Logs'. Double click on the log produced for today and post the contents here.

Next, download, install and run the HijackThis Version 2.0.3 installer and use the Quick Start guide to enable you to produce a log for posting here too.

joe134

Donnie wrote: »

Please ignore the advice given in post #2.

Download, install, update and run a Quick Scan with Malwarebytes' AntiMalware. When complete, choose 'Remove Selected' if there is anything to remove and Reboot your computer.

After restart, open the program again and go to 'Logs'. Double click on the log produced for today and post the contents here.

Next, download, install and run the HijackThis Version 2.0.3 installer and use the Quick Start guide to enable you to produce a log for posting here too.

Hi, Thanks for reply. Did full scan and Malwarebytes found 15 trojans, and several rogues, which were mostly Malware doctor, said problem, now quaranteened.Don,t know how this got on comp, and showed up as actual antimalware program.By quaranteening it, it no longer appears in add/remove.It,s now been sorted, but shows how easy these scareware scams are done.

steve1980

Why should the OP ignore me? I've had it and SUCESSFULLY removed it though my antivirus.

Donnie

steve1980 wrote: »

Why should the OP ignore me? I've had it and SUCESSFULLY removed it though my antivirus.

Because you wrote this:

If it's the one I'm thinking of then I hate to tell you but the only way to get rid of it is to reinstall your computer.

That directly contradicts what you had written in your first sentence and also in your subsequent post.

Also, you didn't advise the OP on which antivirus solution that he should depend to remove it. Obviously the one they are using had allowed it to install in the first place. So I certainly wouldn't depend on a scan from that to remove it.

So your post was a bit...unhelpful.

joe134

Donnie wrote: »

Please ignore the advice given in post #2.

Download, install, update and run a Quick Scan with Malwarebytes' AntiMalware. When complete, choose 'Remove Selected' if there is anything to remove and Reboot your computer.

After restart, open the program again and go to 'Logs'. Double click on the log produced for today and post the contents here.

Next, download, install and run the HijackThis Version 2.0.3 installer and use the Quick Start guide to enable you to produce a log for posting here too.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org
Database version: 4563
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18943
08/09/2010 14:50:50
mbam-log-2010-09-08 (14-50-50).txt
Scan type: Quick scan
Objects scanned: 133748
Time elapsed: 5 minute(s), 18 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org
Database version: 4563
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18943
07/09/2010 21:10:53
mbam-log-2010-09-07 (21-10-53).txt
Scan type: Full scan (C:\|E:\|F:\|)
Objects scanned: 270106
Time elapsed: 1 hour(s), 3 minute(s), 48 second(s)
Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 11
Memory Processes Infected:
C:\Users\Rose\AppData\Roaming\67E49E331C3E7BE91C39FE7C79763D77\mediafix70700en02.exe (Trojan.Agent.Gen) -> Unloaded process successfully.
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CURRENT_USER\Software\Antimalware Doctor Inc (Rogue.AntimalwareDoctor) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\Antimalware Doctor (Rogue.AntimalwareDoctor) -> Quarantined and deleted successfully.
Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mediafix70700en02.exe (Trojan.Agent.Gen) -> Quarantined and deleted successfully.
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
C:\Users\Rose\AppData\Roaming\67E49E331C3E7BE91C39FE7C79763D77\mediafix70700en02.exe (Trojan.Agent.Gen) -> Quarantined and deleted successfully.
C:\Users\Rose\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CHYPPEUD\mediafix70700en02[2].exe (Trojan.Agent.Gen) -> Quarantined and deleted successfully.
C:\Users\Rose\AppData\Local\Windows\winhelp.exe (Trojan.Bamital.Gen) -> Quarantined and deleted successfully.
C:\Users\Rose\AppData\Roaming\Microsoft\Windows\Templates\memory.tmp (Trojan.Bamital.Gen) -> Quarantined and deleted successfully.
C:\Users\Rose\AppData\Roaming\avdrn.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\Users\Rose\Desktop\Antimalware Doctor.lnk (Rogue.AntimalwareDoctor) -> Quarantined and deleted successfully.
C:\Users\Rose\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Antimalware Doctor.lnk (Rogue.AntimalwareDoctor) -> Quarantined and deleted successfully.
C:\Users\Rose\AppData\Roaming\Microsoft\Windows\Start Menu\Antimalware Doctor.lnk (Rogue.AntimalwareDoctor) -> Quarantined and deleted successfully.
C:\Users\Rose\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Antimalware Doctor.lnk (Rogue.AntiMalwareDoctor) -> Quarantined and deleted successfully.
C:\Users\Rose\Local Settings\Application Data\Windows Server\admin.txt (Malware.Trace) -> Quarantined and deleted successfully.
C:\Users\Rose\Templates\memory.tmp (Trojan.Agent) -> Quarantined and deleted successfully.

Hi Sorry for delay. I am having trouble posting log from hijackthis, got it on screen, but it will not allow me to copy and paste it.I will keep trying.ThanksLogfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 15:10:42, on 08/09/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18943)
Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\VoipCheap.co.uk\VoipCheap\VoipCheap.exe
C:\Program Files\InternetEverywhere\Launcher.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Program Files\Skype\Toolbars\Shared\SkypeNames2.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/USCON/2
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://toolbar.inbox.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=%tb_id&%language
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.inbox.com/homepage.aspx?tbid=80246&lng=en
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/USCON/2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://toolbar.inbox.com/search/ie.aspx?tbid=80246&lng=en
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://toolbar.inbox.com/help/sa_customize.aspx?tbid=80246
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://toolbar.inbox.com/search/ie.aspx?tbid=80246&lng=en
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://toolbar.inbox.com/help/sa_customize.aspx?tbid=80246
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.5126.1836\swg.dll
O2 - BHO: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: &Inbox Toolbar - {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell.exe" /mode2
O4 - HKLM\..\Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [VoipCheap] "C:\Program Files\VoipCheap.co.uk\VoipCheap\VoipCheap.exe" -nosplash -minimized
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: BBC iPlayer Desktop.lnk = C:\Program Files\BBC iPlayer Desktop\BBC iPlayer Desktop.exe
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Global Startup: Launcher.lnk = C:\Program Files\InternetEverywhere\Launcher.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O18 - Protocol: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\aestsrv.exe
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: Inkjet Printer/Scanner Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_ae0b52e0\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: WTGService - Unknown owner - C:\Program Files\InternetEverywhere\WTGService.exe
O23 - Service: Marvell Yukon Service (yksvc) - Unknown owner - RUNDLL32.EXE (file missing)
--
End of file - 11620 bytes
I think thats it .

Donnie

Are you actually using all of those Toolbars? Remove them in Uninstall Programs via Control Panel, starting with Inbox, followed by Google and Live.

Then create another HijackThis Log and tick and fix any entries that have anything to do with those Toolbars, including these entries:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/USCON/2
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://toolbar.inbox.com/search/disp...b_id&%language
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.inbox.com/homepage.aspx?tbid=80246&lng=en
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/USCON/2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://toolbar.inbox.com/search/ie.a...d=80246&lng=en
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://toolbar.inbox.com/help/sa_cus...spx?tbid=80246
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://toolbar.inbox.com/search/ie.a...d=80246&lng=en

You can leave the Microsoft/MSN entries unticked, according to your preference.

Next, the Search Enhancement Pack, do you want to keep it?

joe134

Donnie wrote: »

Are you actually using all of those Toolbars? Remove them in Uninstall Programs via Control Panel, starting with Inbox, followed by Google and Live.

Then create another HijackThis Log and tick and fix any entries that have anything to do with those Toolbars, including these entries:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/USCON/2
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://toolbar.inbox.com/search/disp...b_id&%language
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.inbox.com/homepage.aspx?tbid=80246&lng=en
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/USCON/2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://toolbar.inbox.com/search/ie.a...d=80246&lng=en
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://toolbar.inbox.com/help/sa_cus...spx?tbid=80246
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://toolbar.inbox.com/search/ie.a...d=80246&lng=en

You can leave the Microsoft/MSN entries unticked, according to your preference.

Next, the Search Enhancement Pack, do you want to keep it?

Hi Donnie, done all that, not sure what the SEP is.To be honest, it,s my daughters comp I am working on.what do you suggest.Appreciate all your help

Donnie

joe134 wrote: »

Hi Donnie, done all that, not sure what the SEP is.To be honest, it,s my daughters comp I am working on.what do you suggest.Appreciate all your help

Remove it.

Go to Start and copy and paste the following in to the search bar in the bottom left hand corner: msiexec /x {299CF645-48C7-4FA1-8BCD-5CE200CF180D}
When the link appears, double click to uninstall the pack.

joe134

Donnie wrote: »

Remove it.

Go to Start and copy and paste the following in to the search bar in the bottom left hand corner: msiexec /x {299CF645-48C7-4FA1-8BCD-5CE200CF180D}
When the link appears, double click to uninstall the pack.

Hi Donnie, done that,problem. "this action only for product currently installed". RED cross.So presume won,t allow to remove?windows installer.What actually is it, and is leaving it on dodgy?