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IBM/Lenovo
jaz_2
Posts: 139 Forumite
Last November I bought an IBM Thinkpad from Staples. Last week the DVD re-writer failed and I took it back to the shop. The Staples duty manager was less than helpful, explaining that they had never had to send "one of these" back and explained that it would be much quicker if I dealt with it myself. He gave me three phone numbers to try, all of them useless, and generally couldn't get me out of the shop fast enough.
In complete contrast to this, IBM/Lenovo's aftersales care was a model of effiency. After wading through the IBM service literature in the box I eventually found an 0870 number for warranty service. Not holding out much hope I rang anyway, and after a minute or so was allowed to key in my phone number so that I could be called back when an operator was free! So far, so good... ten minutes later a very helpful Dutchman called, quickly established that my laptop was under warranty and arranged for a replacement drive to be shipped. Three days later it arrived, and my Thinkpad is back in business - 10/10 IBM/Lenovo.
In complete contrast to this, IBM/Lenovo's aftersales care was a model of effiency. After wading through the IBM service literature in the box I eventually found an 0870 number for warranty service. Not holding out much hope I rang anyway, and after a minute or so was allowed to key in my phone number so that I could be called back when an operator was free! So far, so good... ten minutes later a very helpful Dutchman called, quickly established that my laptop was under warranty and arranged for a replacement drive to be shipped. Three days later it arrived, and my Thinkpad is back in business - 10/10 IBM/Lenovo.
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