Buyer not collected

kaznelson

I sold a sofa on Saturday and agreed with the buyer that they would collect on Saturday eve.

The buyer never showed and has failed to respond to my messages

Can I now relist and report as a non-buyer or do I need to wait longer?

frivolous_fay

Have you tried ringing them?

MattOsprey

I'd sit on it for a couple of days!:p

Sorry had to get that in.

Matt

kaznelson

hahahah

No I dont have a phone number

miniemma

You can request the buyer's details, including their phone number. Go to Advanced Search (top right) and click Find Contact Information and then you need to Enter User ID of member and Item number of the item you are trading with the member.

"Contact information will be emailed to you, and the member whose information you requested will receive your information as well. Information can only be used in accordance with eBay's Privacy Policy."

hjb123

I would get the buyers contact details from ebay and contact them, if there is no joy from that I would start a dispute - actually how was payment to be done - paypal, cheque or cash etc before or on collection?

kevinyork

You can't start the non paying bidder process until the 8th day after the listing ended. Then they have a further 7 days to respond and after that you can close the dispute, they will get an unpaid item strike and you get your final value fees back.

You can then relist and will get the basic listing fee credited if it sells the second time.

Whats their feedback like?

OverlandLandy

Not being funny here....but did he think you meant next Saturday?
It could be that he needed to arrange an appropriate vehicle etc....

Could be assumption on both sides?

Just a thought

kaznelson

thanks for the advice, it was due to be collected on the same night as item was won.

Thing is I am now stuck with another sofa as my new one has arrived!!!

Never again