Buyer wants refund and P+P for items that's too small.

Contains_Mild_Peril

scottishchick27 wrote:

The problem is the label doesn't say 3 it says 116 which is a Turkish size. My daughter got a jacket the next size up and she uses a size 4 so I took it that it would be a size 3.

Doesn't the "116" mean height in centimetres then? That's what it usually means over here, which would mean you'd expect it to be a bit big on the average 3-4 year old. I can't think of any other measurement which could feasibly be 116 for a 3-year-old size coat. I do remember the vast inconsistencies in child clothing sizes (occasionally even from the same shop!) when my DS was about that age. I often brought clothes home which I thought would fit him, and which were labelled his usual size, but which didn't fit. He had some clothes labelled age 2-3 and some labelled age 5-6 that fit him at the same time. Now he's nearly 13, and has clothes from "8-9" to a gent's large which fit him.
If I were buying a child's garment of unfamiliar make (in fact probably any make other than M&S, who are noted for their consistent sizing) on eBay, I'd ask for actual measurements if none were given in the listing.

FloFlo

If you didn't state the actual size as stated on the garment e.g. 116 and instead put age 3 then I think your buyer may be able to claim item not as described. Personally I wouldn't want it to go as far as a dispute and would work it out with the buyer, if you have made a mistake listing the size/age then bite the bullet offer a refund plus p&p and p&p to return it.