Npower agent scams pensioner

slammingvictim

[FONT=Comic Sans MS, sans-serif]Npower Agent scam signs pensioner to a 36 month commercial contract on premises with 3 month TAW[/FONT]
Manchester licensee re opens city center pub on a temporary 3 monthTAW, in doing so he passes the necessary information to his broker for the Utilities contracts, meanwhile an unrelated agent from commercial power telephones for information asking other staff and family members, the agent is given the details of the broker as they are the only ones given authority, The commercial power agent then telephones another licensed premises unconnected to the Crown and speaks to the daughter in law informing her that he has spoken to both her father inlaw and his broker who informed him that they have given him permission to talk to her and she has authority to which is a false decleration, the broker was never contacted and neither was he given permission to contact her, the conversation lasts over 45 minutes resulting in a phone slamming operation to get a non blood related family member to agree in principle to a contract that she was informed had previously been agreed to by the business owner.
When this came to light the owner was mortified that he had been signed up to a 36 month contract without his knowledge or permission, the commercial power agent lied and conned the daughter in law and to back up his version an edited version of the telephone call has been accepted by npower who have now sent a letter from Mr Nigel Whittington of the customer relations department that the contract is legally binding and has been accepted in good faith on the evidence of an edited telephone recording.

• [FONT=Comic Sans MS, sans-serif]How can a non blood relative have the autthority to sign up someone else to a contract which they had already refused to deal with[/FONT]
• No permission or authority was ever given by the business owner for anyone other than his broker to act on his behalf
• The broker was never contacted
• The daughter in law was contacted at another business several miles away and has no connection to the npower business contract
• The daughter in law was blatantly lied to in order to gain her confidence and attention
• The daughter in law mentions on the edited version she is unsure that an agreement to go with npower was in place and if so why
• The business is only a temporary set up on a 3 month TAW and the broker already had another supplier in place when it was kidnapped by npower
• A criminal investigation is an absolute must in this case of blatant telephone slamming
• A full investigation is required and the original telephone conversations between the commercial power agent, the business owner, the energy supply broker and the daughter in law should be subpoenaed and used as evidence in any subsequent criminal investigation
• The practice of energy supply telephone slamming requires full investigation and the laws allowing anyone to sign a contract in other individuals names should be thoroughly investigated
• A non blood relative should not be asked to provide personal details of age address and bank details of other individuals

Premier_2

Discussed in the other thread you posted this in
https://forums.moneysavingexpert.com/discussion/2699997