can someone help me with tax credits?????

chazsucks

so i wrote about this somewhere else and was advised to come here! basically my partner works and gets money but the only money i get it child benefit and tax credits.

i got a letter saying you didn't renew your tax credits you owe us £1000

we've looked everywhere. we have a box for all money related letters and never throw anything away. we cannot find this stupid form they sent us and neither of us remember it at all

i guess it's me just being stupid but i didn't realise i had to renew, i thought i only informed them if i changed circumstances. if i had seen this letter i would have phoned them and asked them about it not just done nothing?

all my partners wages go on our son, or the upcoming baby, rent, bills, travel, food etc. we were paying off our credit card from the money from tax credits which we now don't have so we owe halifax £1,200 and tax credits £1000 yet all i have is £20 child benefit to even begin to pay either of them.

i'm in such a muddle... can anyone offer some advice?

zippybungle

If you haven't allready, ring them! and explain what has happened

I did renew mine, but got a letter a few weeks ago saying I had to pay all money back as I hadn't renewed! :mad: I rang them and they gave me a 14 day deadline to ring back with all my income details.

If you can find your Husbands P60, his income details will be on there.

Good Luck!

Zippy x

chazsucks

thanks hun i did try and ring a few times earlier in the week and it kept saying sorry we're busy phone back another time and hanging up! then my phone got cut off because i couldn't afford but it's been switched on again today so will phone again! i'm sort of dreading hearing them say 'it's your fault now give us £1000'

catmc

Try and give the information online if busy and as said before just tell them your p60 amount for last year and they will backdate it good luck

zippybungle

there is a number somewhere on this board for a telephone number which gets you straight through to the Tax Credits helpline

System

Go to your local HMRC enquiry centre asap and use one of their free phones to call TCO. You can find your local one here - http://www.hmrc.gov.uk/enq/main.htm

The problem is that as well as the annual renewal pack TCO will also have sent a reminder just after the 31st July deadline. Perhaps you should report problems with your post to Royal Mail.