The much-advertised Santander

pioneer31

My mother is trying - trying! - to get a transfer from her Santander ISA to another bank. She received a letter from her 'receiving' bank yesterday to say that Santander had not responded to their requests for a transfer, and that if they did not receive this transfer within 30 days they reserved the right to withdraw their acceptance if Santander did not complete the transfer within the 30 day period.

What are Santander playing at?:huh:
Has anyone else on here had this?
What to do about it?

xrjtg

It wasn't with Santander, but when I transferred two ISAs earlier this year I received letters from the new company about each old ISA along the lines of "we've not yet heard anything, perhaps you'd like to check that things are OK?". Everything worked out in the end.

There would be problems if you were still tied in to a fixed term with Santander.

adindas

I have transferes my ISA the other way around from other Bankto Santander as Santander offer unbeatable APR and with no issue at all.

I think it is a good idea to see how this work in other way around, if we see other bank offer hgher APR and we want to tranfer our ISA from Santander to this bank.

xrjtg wrote: »

It wasn't with Santander, but when I transferred two ISAs earlier this year I received letters from the new company about each old ISA along the lines of "we've not yet heard anything, perhaps you'd like to check that things are OK?". Everything worked out in the end.

There would be problems if you were still tied in to a fixed term with Santander.

pioneer31

adindas wrote: »

I have transfered my ISA the other way around from other Bank to Santander as Santander offer unbeatable APR and with no issue at all.

I think it is a good idea to see how this work in other way around, if we see other bank offer higher APR and we want to tranfer our ISA from Santander to this bank.

The interest rate is good in Santander but they can be inaccessible as a provider - phone or visit to branch only - and phone queuing is irritating! There are other online providers who provide rates which are almost as good: Online enabling one to see at-a-glance just what the 'state of play' is with any changes of interest, and make changes/ withdrawals/ deposits with ease.

BTW, my mum informs me that the transfer IS going through, as she managed - finally!:T - to get through by phone.

blinko

santander are the worst, i put my money in lloyds and halifax the rates arent good but at least i can get my money out.

santadner have the highest complaints according to a recent news paper article

they are awful, im so !!!!d off with them i took my money out and just left the account open i've had enough with them

juicyjude

Me too blinko! They really are appauling. Have two complaints going through with the financial ombudsman and information commisioner at the moment. They need a good kicking.They dont even reply to an official complaint when it is sent to the "complaints dept" Terrible.